Human Services Supervisor (Youth Justice)

Waukesha County•Waukesha, WI

1d•Onsite

About The Position

Waukesha County’s Department of Health & Human Services is recruiting a Human Services Supervisor for its Child and Youth – Family Services Division. The position primarily supervises workers providing ongoing youth justice case management and court-related services for youth involved with juvenile court, including youth in out-of-home placements and youth with concurrent child welfare involvement. The supervisor leads and supports youth justice professionals in promoting youth and community safety, well-being, and lawful, developmentally responsive decision-making. The role applies family-centered, trauma-informed, developmentally responsive, evidence-based, and data-informed practices aligned with Wisconsin Department of Children and Families standards. It emphasizes engaging youth and families in assessment and planning, recognizing strengths and needs, supporting community connections, and coordinating services across youth justice and child welfare systems. The position oversees casework, court and community collaboration, crisis response, safety planning, quality assurance, compliance, and partnerships with providers. Waukesha County describes its work as professional and collaborative, with a focus on respect, compassion, confidentiality, prevention, family strengths, and appropriate intervention. The job is based at the County campus in the City of Waukesha.

Requirements

Bachelor’s degree from a recognized college or university in social work, sociology, psychology, or a closely related field.
Three years of responsible professional work experience in social work or counseling in a human service agency.
A master’s degree in social work, sociology, psychology, or a closely related field may substitute for one year of the required work experience.
Applicants must be currently authorized to work in the United States on a full-time basis; the County does not sponsor work visas.

Responsibilities

Manage, guide, and support Youth Justice professionals providing ongoing supervision services for court-involved youth.
Ensure integrated case planning and coordinated service delivery for dual-status youth.
Coach staff in performance and professional development, including documentation quality, engagement practices, and behavior-change strategies.
Maintain a unit culture that values youth voice, family engagement, collaboration, equity, and professional accountability.
Ensure timely, accurate, and thorough documentation consistent with statutes, court expectations, and county standards.
Consult on complex cases and guide case planning addressing safety, risk, need, responsivity, and protective factors.
Review and approve recommendations related to diversion, supervision level, service referrals, court reports, and case response strategies.
Oversee and consult on crossover cases, coordinating with child protection case planning, safety planning, and placement responsibilities when applicable.
Partner with juvenile court, legal partners, law enforcement, schools, and providers to coordinate responses for youth.
Ensure high-quality court communication, timely reporting, and appropriate preparation for hearings and case reviews.
Support staff participation in multidisciplinary teams and coordinated case-planning meetings.
Coordinate with out-of-home care providers, child welfare staff, and other internal teams to support consistent court messaging, service delivery, and shared safety and permanency goals.
Respond to urgent or high-risk situations, including threats to safety, runaway situations, child abuse and neglect, detention-related decision points, and significant incidents.
Direct and support staff during emergencies to promote safety and timely intervention while maintaining legal and procedural integrity.
Ensure appropriate coordination and reporting when child safety concerns arise, including compliance with mandated processes.
Monitor compliance with Wisconsin Statutes Chapter 938, Youth Justice Standards, and Out of Home Care Standards; maintain familiarity with Chapter 48 and DCF standards, including CPS Ongoing Standards and Safety Intervention Standards.
Ensure compliance with confidentiality requirements, court orders, and division and county policies and procedures.
Foster partnerships with community agencies and contracted providers to expand service options and intervention supports.
Strengthen coordination with internal and external partners to meet youth and family needs.
Build and maintain partnerships with placement providers and community-based supports to increase stability and continuity for youth in out-of-home care.
Use validated screening and assessment tools and structured decision-making; monitor outcomes and use data to guide coaching, quality improvements, and program effectiveness.
Monitor placement stability, school engagement, service participation, and court compliance for youth in out-of-home care and dual-system involvement.

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off, including vacation, 10 holidays, 3 floating holidays, and accrued sick time that rolls over each year
Pension plan with employer match and lifetime retirement payment
Optional tax-advantaged 457 retirement savings plan
Performance-based merit increases and non-base performance awards
Employee wellness program
On-site health and wellness clinic
Professional development opportunities
On-site fitness center
Free parking