Senior HRBP Manager, Finance & Strategy

ServiceNow•Santa Clara, CA

About The Position

ServiceNow is seeking a Senior HRBP Manager to serve as a strategic HR Business Partner for its Finance & Strategy organization. The role partners with business leaders to understand strategic priorities, operating models, challenges, and growth plans, then develops workforce, talent, and organizational strategies that support measurable business outcomes. The successful candidate will advise Finance & Strategy leaders on workforce planning, organizational design, talent, change management, and operating model evolution. A central focus is helping leaders understand how AI, automation, and emerging technologies are changing work, and guiding them in redesigning workflows, roles, teams, and capabilities for an AI-first environment. The position combines strategic planning with hands-on execution and requires the ability to influence senior stakeholders and drive transformation at scale. The role also leads annual talent processes, uses people and business data to inform recommendations, and partners with People Centers of Excellence to deliver solutions aligned with business priorities. It contributes to an inclusive, high-performance culture and to modernizing HR practices and operating models across the enterprise.

Requirements

At least 8 years of experience in Human Resources, talent strategy, organizational effectiveness, strategy, operations, consulting, or a related business function.
Proven experience partnering with senior leaders to solve complex business challenges and drive workforce and organizational strategies.
Strong business acumen and ability to balance people, operational, and financial considerations.
Experience leading large-scale organizational transformation, operating model redesign, workforce modernization, or strategic change initiatives.
Understanding of how AI is transforming work, workforce planning, organizational design, and talent strategy, with ability to guide leaders through these changes.
Strong analytical skills and ability to use people analytics and business data to identify trends, make recommendations, and influence decisions.
Exceptional influence and change-management capabilities, including a proven ability to drive adoption and behavioral change.
Ability to move between strategic thinking and hands-on execution in a fast-paced, evolving environment.
Strong relationship-building, communication, coaching, and stakeholder-management skills.
Experience working in large, complex, matrixed organizations and navigating multiple stakeholder groups.
Comfort operating in ambiguity and helping leaders create clarity in rapidly changing environments.
Ability to challenge respectfully, ask difficult questions, and influence decisions using thoughtful insights, data, and business perspective.

Nice To Haves

Experience supporting Finance, Strategy, Corporate Functions, Business Operations, or other highly analytical business organizations.
Experience in strategy, consulting, business operations, organizational effectiveness, workforce transformation, or change management environments.

Responsibilities

Understand the Finance & Strategy organization’s strategic priorities, business challenges, and operating objectives.
Translate business goals into actionable workforce, talent, and organizational strategies.
Advise senior leaders on growth, transformation, organizational design, talent decisions, and evolving workforce needs.
Assess how AI, automation, and emerging technologies are changing work; identify opportunities to redesign workflows and operating models and determine how work can be shared between people and AI-enabled capabilities.
Lead workforce planning by anticipating future capability needs, identifying skill gaps, developing succession plans, and preparing the organization for long-term success.
Lead annual talent processes, including performance management, talent reviews, succession planning, calibrations, leadership assessments, and development planning.
Analyze people and business data to identify trends, risks, and opportunities related to engagement, performance, retention, productivity, and workforce readiness; develop data-informed recommendations and action plans.
Partner with Compensation, Benefits, Talent Acquisition, People Analytics, Learning & Development, and other Centers of Excellence to deliver scalable solutions aligned with business priorities.
Influence leaders through change and transformation initiatives, supporting adoption of new ways of working and embedding organizational change.
Advise on organizational structure, role design, team effectiveness, operating model evolution, and future-state organizational capabilities.
Contribute to innovative people practices, talent strategies, and operating models that help shape a modern, AI-forward HR function.
Foster an inclusive, high-performance culture where employees feel engaged, supported, and empowered to deliver business impact.