Senior Hospice Patient Care Team Manager

Heartland Hospice•Raleigh, NC

About The Position

Heartland Hospice is seeking a senior registered nurse manager to supervise hospice patient care operations. Reporting directly to the Administrator, this role manages patient care activities, clinical staff, and administrative workflows while ensuring quality care and compliance with company policies and regulatory standards. The position may manage the site in the absence of, or when designated by, the Executive Director, Administrator, or Senior Patient Care Manager. The manager supervises, teaches, evaluates, and develops nursing and clinical associates; coordinates patient visits and schedules; and facilitates Interdisciplinary Group (IDG) meetings to review patient care plans and documentation. The role also oversees clinical and administrative records and processes, responds to referrals and clinical inquiries, and serves as a liaison among clinical teams, leadership, and external providers. Participation in the on-call nursing schedule and provision of direct skilled nursing care in a patient’s home or an inpatient unit may be required as needed. Heartland Hospice is part of Gentiva, a national provider of hospice, palliative care, home health care, and advanced illness management. The company describes a collaborative environment where achievements are recognized and kindness is celebrated.

Requirements

Current Registered Nurse (RN) license in the state of employment.
Graduate of an accredited nursing program; an associate degree is accepted with relevant experience.
At least 3 years of direct patient care experience.
Knowledge of hospice principles, regulatory compliance, and managed care.
Strong communication, collaboration, and organizational skills.
Proficiency with Electronic Medical Records (EMR), Microsoft Office, and healthcare software.
Valid driver’s license and automobile insurance.
Ability to provide skilled nursing care as needed, including on-call responsibilities.
CPR certification.

Nice To Haves

Bachelor’s degree in Nursing.
At least 2 years of hospice or home care experience.
Leadership experience in clinical supervision or program management.
Certified Hospice and Palliative Nurse (CHPN) certification.

Responsibilities

Ensure appropriate delivery of hospice services to qualified patients.
Supervise and manage the performance of nurses and aides, including assigning admission and evaluation visits, scheduling visits at the beginning of benefit periods, and ensuring visits are completed on time.
Direct clinical associates’ work and coordinate visit assignments and schedules.
Manage the site when the Executive Director, Administrator, or Senior Patient Care Manager is absent or designates the responsibility.
Prepare for, serve on, and facilitate IDG meetings, including presiding over meetings as assigned, presenting patients for review, coordinating minutes, reviewing charts for changes in condition or care plans, and soliciting input from care team members.
Oversee rescheduled, declined, missed, and reassigned visit requests, using clinical judgment to prioritize and staff visits.
Manage calendar changes, including service codes, visit dates, assigned clinicians, and scheduling PRN visits.
Manage clinical, administrative, and record-keeping workflows, including referrals, physician and facility records, DME pickups, Medicare eligibility, authorizations and reauthorizations, commercial insurance verification, transfer documentation, satisfaction surveys, and patient benefit periods and events.
Oversee processes at death and discharge, including deciding which appropriate staff and providers to notify.
Respond promptly, professionally, and compassionately to phone referrals and inquiries, including triaging medical concerns within scope of practice.
Participate in the on-call nursing schedule and provide direct skilled bedside nursing care in a patient’s home or an IPU as needed.
Perform other activities as assigned.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Paid time off and 7 paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance, including ASN-to-BSN and BSN-to-MSN programs, for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.