Senior Hospice Patient Care Team Manager

Heartland Hospice•Raleigh, NC

About The Position

The Senior Hospice Patient Care Team Manager supervises hospice patient care operations and clinical staff, reporting directly to the Administrator. The role is responsible for maintaining a high-performing hospice program by managing patient care activities, supporting and developing clinical associates, overseeing clinical and administrative workflows, and ensuring compliance with company policies and regulatory standards. The manager may manage the site when designated or when leadership is absent. The position coordinates Interdisciplinary Group (IDG) meetings, oversees patient care plans and clinical documentation, manages staff scheduling and visit assignments, and handles workflows such as referrals, durable medical equipment pickups, Medicare eligibility, insurance verification, authorizations, and patient benefit tracking. The manager responds compassionately to referrals and clinical inquiries, serves as a liaison among clinical teams, leadership, and external providers, and supports care at the bedside and through on-call nursing as needed.

Requirements

Current Registered Nurse (RN) license in the state of employment.
Graduate of an accredited nursing program; an Associate degree is accepted with relevant experience.
Minimum of 3 years of direct patient care experience.
Knowledge of hospice principles, regulatory compliance, and managed care.
Strong communication, collaboration, and organizational skills.
Proficiency with Electronic Medical Records (EMR), Microsoft Office, and healthcare software.
Valid driver’s license and automobile insurance.
Ability to provide skilled nursing care as needed, including on-call responsibilities.
CPR certification.

Nice To Haves

Bachelor’s degree in Nursing.
2 or more years of hospice or home care experience.
Leadership experience in clinical supervision or program management.
Certified Hospice and Palliative Nurse (CHPN) certification.

Responsibilities

Ensure appropriate delivery of hospice services to qualified patients.
Supervise, manage the performance of, teach, evaluate, and develop nurses, aides, and other clinical associates.
Assign admission and evaluation visits, schedule visits at the beginning of benefit periods, and ensure visits are completed in a timely manner.
Manage the site when designated or when the Executive Director, Administrator, or Senior Patient Care Manager is absent.
Prepare for, serve on, and facilitate Interdisciplinary Group (IDG) meetings, including presenting patients, coordinating minutes, reviewing charts and care plans, and soliciting input from care team members.
Oversee rescheduled, declined, missed, and reassigned visit requests, determining priorities and staffing based on clinical judgment.
Manage the calendar, including service codes, visit dates, assigned clinicians, and scheduling PRN visits.
Oversee clinical, administrative, and record-keeping workflows, including referrals, physician and facility records, DME pickups, Medicare eligibility, authorizations and reauthorizations, insurance verification, transfer documentation, satisfaction surveys, and patient benefit periods and events.
Oversee processes at death and discharge, including decisions about notifying appropriate staff and providers.
Respond to phone referrals and inquiries promptly, professionally, and compassionately, including triaging medical concerns within scope of practice.
Participate in the on-call nursing schedule and provide skilled bedside nursing care in patients’ homes or an IPU as needed.
Ensure adherence to hospice regulations and standards, including Medicare, Medicaid, JCAHO, and ACHC requirements.
Perform other activities as assigned.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for eligible full-time associates.
Mileage reimbursement or fleet vehicle program for eligible full-time associates.
Generous paid time off and 7 paid holidays for eligible full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care.
Education support and tuition assistance, including ASN to BSN and BSN to MSN.
Free continuing education units (CEUs).
Company-paid life and long-term disability insurance for eligible full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.