Senior HIM ROI Specialist - FT - Day - Health Information Management Pennington NJ

Capital Health•Hopewell, NJ

3d•Onsite

About The Position

The Senior Release of Information (ROI) Analyst is a highly skilled expert responsible for leading, coordinating, and supporting advanced ROI operations. The role safeguards patients’ privacy rights and ensures that hospital and Capital Health Medical Group record requests and releases comply with hospital policy, HIPAA, and state and federal regulations. The specialist serves as a subject matter expert for ROI workflows, mentors ROI team members, supports process improvements, and collaborates with leadership to maintain a compliant and efficient ROI program. This position is on-site Monday through Friday at CHMC - Hopewell in Pennington, NJ. The scheduled workweek is 40 hours, with an usual workday of 8 hours. The position does not formally supervise employees.

Requirements

High school diploma or equivalent.
Knowledge of state and federal release-of-information regulatory requirements.
Advanced knowledge of ROI-related state and federal regulatory requirements.
Proficiency using multiple disparate EMR systems.
Knowledge of Microsoft Office Suite.
Ability to work in an environment using multiple EMR systems.

Nice To Haves

RHIT or RHIA credential.
Three years of previous ROI experience, demonstrating strong leadership skills.
Bilingual ability.

Responsibilities

Coordinate workflow in the release of information area to ensure requests are appropriately prioritized, accurately fulfilled, and processed as soon as possible.
Participate in collaborative teamwork and serve as a resource to ROI Analysts.
Share ROI expertise with team members to resolve complex issues and develop their skills and proficiency.
Conduct internal reviews to ensure release-of-information requests are processed accurately and on time.
Assist with escalated customer concerns, disputes, and requests for clarification.
Assist with complex ROI scenarios and work with HIM management to determine appropriate responses.
Assist with onboarding, training, and mentoring new ROI staff.
Validate requestor identity and verify authority for record requests, subpoenas, and consent forms.
Validate record requests, ensure the requested records are accurate, and follow the minimum necessary standard.
Process medical record requests accurately, meet required turnaround times, and provide excellent customer service.
Use critical thinking and sound judgment when handling requests.
Meet or exceed departmental accuracy and productivity standards.
Support Risk Management and Legal teams to ensure medical record requests are fulfilled accurately and on time.
Gather patient record information from multiple EMR systems to fulfill requests and generate invoices when applicable, in accordance with HIPAA and state and federal standards.
Log medical record requests in the Release of Information tracking system.
Attach request letters to the tracking system and scan requests into the ROI tab in patient charts.
Escalate missing, incomplete, or incorrectly indexed medical record documents to management for resolution.
Maintain current knowledge of regulatory requirements related to ROI.
Perform other duties as needed.