Senior HIM ROI Specialist - FT - Day - Health Information Management Pennington NJ
About The Position
The Senior Release of Information (ROI) Analyst is a highly skilled expert who leads, coordinates, and supports advanced ROI operations. The role protects patients’ privacy rights and ensures that hospital and Capital Health Medical Group record requests and releases comply with hospital policy, HIPAA, and state and federal regulations. The Senior ROI Analyst serves as a subject matter expert for ROI workflows, mentors team members, supports process improvements, and collaborates with leadership to maintain a compliant and efficient ROI program. This is an on-site position Monday through Friday at CHMC - Hopewell in Pennington, New Jersey. The schedule is 40 hours per week, with an usual workday of eight hours. The position does not formally supervise employees.
Requirements
- High school diploma or equivalent.
- Knowledge of state and federal release-of-information regulatory requirements.
- Advanced knowledge of ROI-related state and federal regulatory requirements.
- Proficiency using multiple disparate EMR systems.
- Knowledge of Microsoft Office Suite.
- Ability to work in an environment using multiple EMR systems.
Nice To Haves
- RHIT or RHIA credential.
- Three years of previous ROI experience.
- Strong leadership skills.
- Bilingual ability.
Responsibilities
- Coordinate workflow in the release of information area to prioritize and fulfill requests appropriately and accurately as soon as possible.
- Serve as a resource to ROI Analysts and share expertise to resolve complex ROI issues and develop team members’ skills and proficiency.
- Conduct internal reviews to ensure requests are processed accurately and on time.
- Assist with escalated customer concerns, disputes, and clarifications, and work with HIM management on complex ROI scenarios.
- Support onboarding, training, and mentoring of new ROI staff.
- Validate requestor identity and authority for record requests, subpoenas, and consent forms.
- Validate requests and ensure accurate records are released as requested while adhering to the minimum necessary standard.
- Process medical record requests accurately, within required turnaround times, and with excellent customer service; apply critical thinking and sound judgment.
- Meet or exceed departmental accuracy and productivity standards.
- Support Risk Management and Legal teams by ensuring medical record requests are fulfilled accurately and on time.
- Gather patient record information from multiple EMR systems to fulfill requests and generate invoices when applicable, in accordance with HIPAA and state and federal standards.
- Log medical record requests in the ROI tracking system, attach request letters, and scan requests into the ROI tab in patient charts.
- Escalate missing, incomplete, or incorrectly indexed medical record documents to management for resolution.
- Maintain current knowledge of regulatory requirements related to ROI.
- Perform other duties as needed.
Benefits
- Medical plan
- Prescription drug coverage and in-house employee pharmacy
- Dental plan
- Vision plan
- Flexible Spending Account, including healthcare and dependent care FSAs
- Retirement Savings and Investment Plan
- Basic group term life and AD&D insurance
- Supplemental group term life and AD&D insurance
- Long-term disability benefits
- Short-term disability benefits
- Employee Assistance Program
- Commuter transit and parking
- Voluntary legal services
- Voluntary accident, critical illness, and hospital indemnity insurance
- Voluntary identity theft insurance
- Voluntary pet insurance
- Paid Time-Off Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
