Senior Help Desk Support for ETS Lead / Alternate PM

PEOPLE TECHNOLOGY AND PROCESSES LLC • Fort Benning, GA

50d • Onsite

About The Position

Serves as the Educational Technology Support (ETS) Team Lead managing the day-to-day activity of the ETS team, and serves as the alternate Program Manager in the primary PM's absence. Responsibilities include (but are not limited to): Manage the day-to-day activity of the ETS team, scheduling, and functions. Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder. Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking. Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules. Deliver monthly ETS metric and NOC reports by the fifth day of the following month. Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

Requirements

• At least 10 years of experience in a technical environment, with at least 8 years supporting student environments of similar scope and size for the Government or a Government client
• Experience managing day-to-day activities for a team of at least 12 members
• Bachelor's degree in an IT-related field
• Information Technology Infrastructure Library (ITIL) Foundation certification
• Active SECRET clearance in good standing on the first day of the contract

Responsibilities

• Manage the day-to-day activity of the ETS team, scheduling, and functions.
• Coordinate equipment inventories (10% monthly, 100% annually) with the Government Hand Receipt Holder.
• Collaborate on Lifecycle Replacement of ETS student computers and maintain inventory tracking.
• Provide the COR with data on future Training Resource Arbitration Panel (TRAP) course schedules.
• Deliver monthly ETS metric and NOC reports by the fifth day of the following month.
• Serve as alternate Program Manager, performing all PM duties in the primary PM's absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior