Senior Gift Card Partnerships Associate

JPMorganChase•Wilmington, NC

About The Position

As a Gift Card Partnerships Associate in Gift Card Partnerships, you will support gift card partner relationships and help deliver initiatives that improve customer choice, value, and experience. You’ll contribute to partner performance management, commercial discussions, and roadmap materials in a fast-paced, highly matrixed environment. The role may be filled at the Associate or Senior Associate level, based on experience.

Requirements

3 years of experience in partnerships, account management, business development, strategy, commercial operations, loyalty, payments, e-commerce, or financial services.
Ability to support partner needs by coordinating stakeholders and preparing for partner meetings.
Comfort working with program economics, incentives, pricing or discount structures, and performance metrics.
Strong analytical skills and ability to translate data into clear insights and actions.
Ability to connect strategy to execution details, including program mechanics and partner performance.
Working knowledge of contract terms, obligations, and deliverables, in partnership with Legal and Risk.
Strong organizational skills and attention to detail, with proven follow-through in a matrixed environment.
Strong written and verbal communication skills, including structured updates and executive-ready materials.
Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
Must be authorized to work for any employer in the United States; immigration sponsorship or takeover of employment visa sponsorship is not available.

Nice To Haves

Experience with credit cards, loyalty or rewards programs, gift cards, merchant offers, payments, or financial services.
Experience supporting negotiations or ongoing commercial term management, including deal materials, economics reviews, and performance tracking.
Experience creating executive-ready business reviews, performance readouts, and roadmap presentations.
Strong cross-functional stakeholder management across Product, Marketing, Finance, Legal, Risk, and Operations.
Familiarity with test-and-learn approaches, measurement, and customer journey optimization.

Responsibilities

Support day-to-day relationship management with gift card partners across key customer passion areas.
Coordinate closely with vendor relationship managers to align on priorities, execution, and performance tracking.
Track partner performance versus targets and prepare analyses, insights, and action recommendations.
Support commercial term management by preparing negotiation materials and partner discussion points.
Conduct market, competitor, and portfolio analyses to inform partnership prioritization and strategy.
Maintain partnership roadmap inputs and develop materials for leadership reviews and planning discussions.
Partner with Program Management, Finance, Product, Marketing, and card teams to execute test-and-learn initiatives.
Help define success metrics, track results, and document learnings to improve future decisions.
Identify customer experience friction points and coordinate issue resolution with the appropriate teams.
Support operational excellence through business reviews, deliverable tracking, action logs, and follow-ups.