Senior General Manager- Sunnyvale- Up To 70K Base Starting Pay+ Bonus

Freddy's Frozen Custard & Steakburgers•Sunnyvale, TX

6d•$70,000•Onsite

About The Position

The Restaurant General Manager is responsible for the overall efficiency and technical operations of the store, ensuring Freddy's standards for quality, timeliness, and service. The role manages labor and food costs, builds relationships with guests, addresses guest issues, and models hospitality. It also includes training and developing staff, team building and employee motivation, coordinating staff schedules, and ordering products in line with sales volume. The General Manager leads communication and operational standards, oversees financial performance and cost controls, and ensures compliance with health and safety requirements. The position also manages guest requests and complaints, reviews schedules and forecasts, coordinates opening and closing activities, completes operational checklists and paperwork, oversees cash-handling procedures, and addresses team performance and conflicts.

Requirements

Generally, one to three years of restaurant management or other related experience.
Excellent written and verbal communication skills, including the ability to clearly communicate detailed information to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact positively and professionally to develop and maintain strong working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record under company policy and insurance coverage requirements.
Must hold current foodservice certificates as required by state law.
Must be available to work morning, day, and evening shifts, including weekends.
Must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.
Must have experience with Microsoft Office, Excel, Word, and the Internet.
Ability to stand for long periods and perform the described physical duties, with reasonable accommodations where applicable.

Responsibilities

Ensure all Company Standard Operation Procedures are followed.
Teach and practice Freddy’s standards of quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Ensure customer satisfaction is the highest priority and model hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentages.
Enforce quality-control standards and procedures.
Ensure standardized portion-control guidelines are followed and maintained.
Monitor sales trends, develop forecasts, and make decisions to control cost of sales and labor.
Maximize productivity without compromising quality standards.
Ensure compliance with health department regulations.
Address critical violations found during self-inspections or health department inspections and provide corrective action to prevent repeat violations.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests and resolve complaints or concerns with a commitment to guest satisfaction.
Review and approve schedules and forecasts.
Coordinate opening and closing activities in a timely and safe manner.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Ensure paperwork and administrative forms are completed correctly and submitted on time.
Resolve conflicts and address team members’ performance issues constructively and according to policies.
Coordinate staff scheduling and product ordering in accordance with sales volume.
Train and develop staff and build teams through employee motivation.