Senior General Manager

Piedmont Airlines•Norfolk, VA

12d•$75,000 - $90,000•Onsite

About The Position

Piedmont Airlines is hiring a Senior General Manager in its Ground Handling Department to manage a station’s operational activities in accordance with established policies and procedures. The role includes developing team members, addressing non-compliance, scheduling staff, and conducting performance reviews. The position reports to the Regional Manager, Ground Handling. The role oversees station labor relations, operating efficiency, maintenance, facilities, safety, security, and administrative reporting. The manager leads staff with varied duties, including Shift Managers, Supervisors, and Agents, while keeping company goals and customer expectations in view. Work takes place in a standard office environment and on the airport ramp, with exposure to varied weather and elevated noise levels. All shifts, including weekends, nights, holidays, and irregular shifts, may be required; some travel may be required. Employment is contingent upon a valid driver’s license and clear driving record, a 10-year Criminal History Records Check, and a drug screen as required. Applicants must provide proof of high school or GED completion and be at least 18 years old. The stated annual salary range is $75,000–$90,000, based on locale and experience. Bonuses may be awarded in accordance with company policies and applicable criteria. The application deadline is November 11, 2026.

Requirements

Proven success as a team leader, with the ability to preplan manpower and equipment.
Ability to work independently and set and meet deadlines.
Ability to work effectively with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal controls processes for accountable items.
Valid driver’s license and clear driving record.
Successful 10-year Criminal History Records Check and drug screen as required.
Proof of high school or GED completion.
Minimum age of 18.

Nice To Haves

Two years of supervisory experience in both Operations and Customer Care.
Working knowledge of the Airport Operations Area environment.
Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Oversee station labor relations, operational efficiencies, maintenance, facilities, safety, and security.
Oversee daily operations with company goals and customer expectations in mind.
Coach staff and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Implement corporate culture, policies, and goals in daily work routines.
Manage staff with varied duties, including Shift Managers, Supervisors, and Agents.
Complete daily, weekly, and monthly reports and other administrative duties.
Manage staff scheduling, including work assignments and rotations, employee breaks, overtime assignments, and coverage for absent employees.
Conduct employee performance reviews.
Preplan manpower and equipment.