Senior General Manager
About The Position
Piedmont Airlines is seeking a Senior General Manager for its Ground Handling Department. The position manages station operational activities in accordance with established policies and procedures, while ensuring company goals and customer expectations are reflected in daily operations. The Senior General Manager oversees station labor relations, operational efficiency, maintenance, facilities, safety, security, and a varied staff that includes Shift Managers, Supervisors, and Agents. The role also includes staff development, scheduling, employee performance reviews, administrative reporting, and correcting non-compliant behavior. The position reports to the Regional Manager, Ground Handling.
Requirements
- Proven success as a team leader, with the ability to preplan manpower and equipment.
- Ability to work independently and set and meet deadlines.
- Ability to work well with all levels of management and support staff.
- Ability to defuse conflicts among team members.
- Familiarity with Microsoft Office Suite.
- Prior experience with internal controls processes for accountable items.
- Valid driver’s license and clear driving record.
- Successful completion of a 10-year Criminal History Records Check and drug screen as required.
- Proof of high school or GED completion.
- Minimum age of 18.
Nice To Haves
- Two years of supervisory experience in both Operations and Customer Care.
- Working knowledge of the Airport Operations Area environment.
- Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM).
- Bachelor’s degree in Aviation, Business, or a related field.
Responsibilities
- Oversee station labor relations, operational efficiencies, maintenance, facilities, safety, and security.
- Oversee daily operations while considering company goals and customer expectations.
- Coach staff and provide career development.
- Correct non-compliant behavior and impose disciplinary action as required.
- Implement the corporate culture, policies, and goals in daily work routines.
- Manage staff with varied duties, including Shift Managers, Supervisors, and Agents.
- Complete administrative duties, including daily, weekly, and monthly reports.
- Oversee staff scheduling, including work assignments and rotations, breaks, overtime assignments, and backup for absent employees.
- Conduct employee performance reviews.
Benefits
- Paid training.
- Holiday pay.
- 401(k).
- Vacation.
- Family travel on the American Airlines network.
- Medical and dental coverage available.
- Bonuses awarded in accordance with company policies and applicable criteria.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
