Senior GL Claims Advocate - PA or TX

American Global • Berwyn, PA

8d

About The Position

American Global is hiring a Senior General Liability Claim Advocate to support its growing claims department and deliver exceptional customer service to clients. This highly visible role works with clients, insurance carriers, third-party administrators, legal counsel, and internal teams. The position can be based near the Berwyn, Pennsylvania office or at the Houston/The Woodlands or Dallas/Plano offices in Texas.

The advocate monitors claims activities, facilitates claim reviews, analyzes losses and trends, and develops resolution plans. The role also supports client risk-management processes, provides claims training, manages onboarding for new accounts, prepares submissions for underwriters, and advocates for coverage. Travel of approximately 20% is expected.

Requirements

• Minimum 7 to 10+ years of experience directly handling general liability claims at an insurance carrier, third-party administrator, or brokerage.
• Bachelor’s degree preferred or related work experience.
• Proficient understanding of risk transfer methods.
• Excellent written and verbal communication skills.
• Time management and prioritization skills.
• Strong attention to detail.
• Demonstrated problem-solving, communication, and presentation skills.
• High level of professionalism.
• Ability to embrace change and innovation as the industry evolves.

Nice To Haves

• Maintain an insurance license and continuing education requirements.
• Valid driver’s license and reliable transportation.
• Ability to travel as required; approximately 20% travel is expected.
• Experience with New York claims handling, including New York Labor Law.
• Subcontractor Default Insurance (SDI) experience.

Responsibilities

• Support the claims team with day-to-day monitoring of claims activities handled by carriers and third-party administrators.
• Facilitate claim reviews with clients and/or insurance carriers, including reviews focused on reserving practices, strategy, and resolution.
• Partner with client legal counsel on coverage, claims, and settlement strategy.
• Analyze claim information for frequency and severity trends, and help clients implement risk-management processes or connect with resources to improve claim outcomes.
• Analyze new and existing losses, focusing on client claim advocacy, investigation, reserving, and litigation management.
• Develop appropriate resolution plans aimed at bringing claims to satisfactory conclusions based on findings.
• Provide support and training to client insurance and field staff on claims processes, investigations, labor law issues, and litigation matters, including current case law relevant to their claims.
• Assist in training Claims Associates.
• Drive and execute claims onboarding for new American Global accounts and document key discussion points.
• Compile and/or approve complete, accurate, and timely submissions and deliver them to underwriters.
• Advocate on reservation-of-rights matters and denials to maximize available coverage.
• Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace.
• Maintain ongoing communication with internal and external partners to ensure a high level of customer service.
• Perform additional responsibilities as required.

Benefits

• Comprehensive benefits package.
• Collaborative and innovative environment.
• Culture of continuous learning and professional development.
• Competitive salary package.
• 401(k) with an above-average employer match of up to 5% of salary.
• Leadership training and support.
• Work-life balance, including Summer Fridays, flexible work arrangements, and mental health services.
• Education and student loan assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior