Senior GL Claims Advocate - PA or TX

American Global • Berwyn, PA

8d

About The Position

American Global is hiring a Senior General Liability Claim Advocate to support its growing claims department and deliver exceptional customer service. This highly visible role works with clients, insurance carriers, third-party administrators, legal counsel, and internal partners. The position may be based near the Berwyn, Pennsylvania office or at a Texas office in Houston/The Woodlands or Dallas/Plano. Travel of approximately 20% is expected.

The advocate monitors claims activity, analyzes losses and trends, develops resolution plans, supports coverage and settlement strategy, and helps clients improve claim outcomes through risk-management processes and training. The role also supports claims onboarding, prepares submissions for underwriters, advocates on reservation-of-rights and denial matters, and cultivates relationships in the construction insurance marketplace.

American Global describes its culture as collaborative, innovative, values-driven, and focused on continuous learning and professional development. The company offers a comprehensive benefits package, competitive salary, a 401(k) with an employer match of up to 5% of salary, leadership training and support, work-life-balance offerings, flexible work arrangements, mental health services, and education and student loan assistance. The stated salary range varies according to applicants’ education, experience, skills, abilities, internal equity, market data, and geographic location.

Requirements

• At least 7 years of experience directly handling general liability claims at an insurance carrier, third-party administrator, or brokerage; the posting describes the range as 7 to 10+ years.
• Proficient understanding of risk-transfer methods.
• Excellent written and verbal communication skills.
• Strong time-management and prioritization skills.
• Strong attention to detail.
• Demonstrated problem-solving, communication, and presentation skills.
• High level of professionalism.
• Ability to embrace change and innovation as the industry evolves.
• Valid driver’s license and reliable transportation.
• Ability to travel as required; approximately 20% travel is expected.

Nice To Haves

• Bachelor’s degree or related work experience; a bachelor’s degree is preferred.
• Experience handling New York claims, including New York Labor Law.
• Subcontractor Default Insurance (SDI) experience.
• Maintain an insurance license and continuing education requirements.

Responsibilities

• Monitor day-to-day claims activities conducted by insurance carriers and third-party administrators.
• Facilitate claim reviews with clients and/or insurance carriers, including reviews focused on reserving practices, strategy, and resolution.
• Partner with client legal counsel on coverage, claims, and settlement strategy.
• Analyze claim information for frequency and severity trends and help clients implement risk-management processes or connect with resources to improve outcomes.
• Analyze new and existing losses, focusing on client claim advocacy, investigation, reserving, and litigation management.
• Develop resolution plans to bring claims to satisfactory conclusions based on findings.
• Provide support and training to client insurance and field staff on claims processes, investigations, labor law issues, litigation matters, and relevant current case law.
• Assist in training Claims Associates.
• Drive and execute claims onboarding for new American Global accounts and document key discussion points.
• Compile and/or approve complete, accurate, and timely submissions and deliver them to underwriters.
• Advocate on reservation-of-rights and denial matters to maximize available coverage.
• Cultivate local and regional relationships with claim trading partners to support company visibility and credibility in the construction insurance marketplace.
• Maintain ongoing communication with internal and external partners to provide a high level of customer service.
• Perform additional responsibilities as required.

Benefits

• Comprehensive benefits package.
• Collaborative and innovative environment.
• Culture of continuous learning and professional development.
• Competitive salary package.
• 401(k) with an above-average employer match of up to 5% of salary.
• Leadership training and support.
• Work-life-balance offerings, including Summer Fridays, flexible work arrangements, and mental health services.
• Education and student loan assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior