Senior GCP Technical Account Manager
About The Position
As a Senior GCP Technical Account Manager (Lead Cloud Integrated Infrastructure Engineer II) on Deloitte’s AI & Engineering team, you will support Public Sector customers with cloud adoption, operational planning, technical issue resolution, and stakeholder coordination. Working alongside senior team members, you will help maintain account health and coordinate activities across customer and delivery partner teams, contributing to reliable and secure cloud outcomes in complex public-sector environments. The role supports clients’ cloud adoption and operations through technical workstream coordination, issue and escalation resolution, launch and operational-readiness support, and recommendations for Google Cloud practices that improve adoption, reliability, security, and performance. You will help prepare and document customer reviews and communicate customer needs and product feedback to client teams. The position is available in 77 locations. Recruiting for this role ends on November 21, 2026. Travel may be up to 10%, on average, depending on the work and clients served.
Requirements
- Bachelor’s degree or 12+ years of professional experience in cloud infrastructure, cloud operations, software development, or technical consulting.
- 6+ years of experience supporting customers with Google Cloud implementations, cloud transformation programs, technical support, customer launches, release management, escalations, or technical consulting.
- 2+ years of experience designing, developing, supporting, or operating microservices, distributed systems, and APIs using software development practices.
- Currently hold a Google Cloud Professional certification in at least one of the following: Professional Cloud Architect; Professional Cloud Database Engineer; Professional Cloud Developer; Professional Cloud DevOps Engineer; Professional Cloud Network Engineer; Professional Cloud Security Engineer; Professional Data Engineer; Professional Machine Learning Engineer; or Professional Security Operations Engineer.
- Ability to travel up to 10%, on average, based on the work and clients and industries/sectors served.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
- Strong interpersonal skills and a professional demeanor.
- Ability to meet deadlines.
- Ability to provide clear guidance to others.
Nice To Haves
- Experience supporting public-sector customers in Google Cloud environments.
- Experience coordinating customer launches, capacity planning, product releases, or operational readiness activities.
- Experience preparing materials for technical reviews or quarterly business reviews.
Responsibilities
- Coordinate technical activities across assigned customer workstreams and track customer issues, risks, dependencies, action items, and upcoming milestones.
- Collaborate with client Support, Product Engineering, and Site Reliability Engineering teams to resolve technical issues and customer escalations.
- Support customer launches, capacity planning, product releases, and operational readiness activities.
- Prepare materials for technical reviews, quarterly business reviews, and customer meetings; document customer needs and communicate product feedback to client teams.
- Recommend Google Cloud practices that improve adoption, reliability, security, and performance.
- Escalate complex technical or customer issues to the Senior Technical Account Manager.
Benefits
- May be eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- Opportunities for professional development, including on-the-job learning, formal development programs, leadership opportunities, mentorship, and building new skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
