Senior Game Technician

Star Lanes Polaris•Columbus, OH

4d•Onsite

About The Position

Star Lanes Polaris is seeking a hands-on Senior Game and Redemption Technician to troubleshoot and repair arcade games and oversee the day-to-day operation of the arcade and redemption areas. The role takes ownership of game functionality and upkeep while supporting the guest experience and arcade operations. The technician will coordinate with other technicians and vendors, manage redemption inventory and department metrics, recommend improvements to games and prizes, and lead and support arcade team members. This is a full-time position with management responsibilities and a flexible schedule that includes peak business periods, evenings, weekends, some holidays, and special events. The position is based at Star Lanes Polaris in Columbus, Ohio. The annual salary range is $55,000–$65,000, consisting of base pay and a monthly bonus; starting salary depends on relevant experience, skills, and qualifications.

Requirements

Prior hands-on experience working with and repairing arcade or game machines.
Experience with redemption inventory, prize ordering, and inventory management.
Previous leadership or management experience.
Ability to troubleshoot equipment, identify problems, and resolve them.
Strong communication and teamwork skills.
Ability to stay organized, take ownership, and use initiative.
Availability to work a flexible schedule that includes peak business periods, evenings, weekends, some holidays, and special events.

Nice To Haves

Experience in entertainment, hospitality, bowling, arcades, family entertainment centers, or a similar environment.

Responsibilities

Maintain arcade games, troubleshoot problems, and repair equipment as needed.
Manage day-to-day operations of the arcade and redemption areas.
Work with technicians and vendors to resolve equipment issues promptly.
Manage redemption inventory, including prize ordering, receiving, merchandising, and organization.
Monitor arcade sales, game performance, prize costs, and other department metrics.
Recommend games, prize offerings, promotions, and merchandising strategies.
Lead, coach, train, and motivate arcade team members.
Assist with scheduling, staffing, training, and labor management.
Handle guest questions and concerns and provide service recovery.
Assist wherever needed in the entertainment business.
Support a clean, inviting arcade and an organized, well-stocked redemption area.
Identify ways to improve game performance, increase guest engagement, and help the department grow.