Senior Front Office Assistant-Summerport- OB/GYN-Orlando Health Physician Associates
About The Position
The Senior Front Office Assistant performs routine computerized scheduling and administrative functions in an ambulatory or physician office. The position operates under the direction of the Department Manager, Medical Office Manager, Academic Program Manager, Academic Practice Nurse Manager, and/or Practice Site Supervisor. The role is based in a fast-paced, high-volume OB/GYN practice supporting two providers. The office serves approximately 85–115 patients Monday through Thursday and 60–75 patients on Fridays, and handles 100–180 calls on busy days. The ideal candidate thrives in a busy environment, takes initiative, works collaboratively, and can step into a leadership role when needed while remaining organized, adaptable, and professional under pressure.
Requirements
- High school graduate or equivalent.
- Typing speed of approximately 30 words per minute, or the ability to demonstrate competent use of the practice management computer system.
- Knowledge of ICD and CPT.
- Two years of experience in a medical office environment.
- Ability to handle a busy environment, take initiative, collaborate, remain organized and adaptable, and maintain professionalism in high-pressure situations.
Responsibilities
- Follow Orlando Health and department policies, procedures, value statements, and Commitment to Excellence standards.
- Manage multiple simultaneous tasks, answer telephones, take messages, and file lab reports, medical records, and other information according to practice policies and procedures.
- Perform word processing and spreadsheet data tasks.
- Perform charge entry and cash handling.
- Act as a liaison among physicians, patients, and insurance companies, including obtaining referrals and authorizations.
- Maintain reasonably regular and punctual attendance in accordance with applicable policies and standards.
- Participate in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting standards.
- Use supplies efficiently and maintain a clean, safe, and organized office.
- Assist the office billing service as requested.
Benefits
- Benefits begin on day one.
- Free career-growing education programs.
- Well-being services to support employees and their families.
- Flexibility wherever possible.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
