Senior Freight Forwarder Air Import

DSV•Indianapolis, IN

1d•$59,520 - $74,400

About The Position

The Senior Freight Forwarder, Air Import at DSV coordinates and manages transportation of client goods, ensuring timely delivery and compliance with regulations. The role oversees the end-to-end logistics process, including shipping documentation and customer service. It serves as a primary client contact and coordinates with carriers, airlines, transportation providers, and internal and external stakeholders to keep shipments moving efficiently and resolve operational issues.

Requirements

Bachelor’s degree in business, logistics, or a related field.
3–5 years of experience in freight forwarding, logistics, or a related field.
Strong knowledge of international shipping regulations, Incoterms, and customs procedures.
Excellent communication and interpersonal skills for interacting with clients, carriers, and colleagues.
Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
Detail-oriented, with strong problem-solving and analytical skills.
Knowledge of air freight logistics and customs regulations.
Understanding of trade laws and regulations.
Fluency in English.
Proficiency in Microsoft Office Suite.

Nice To Haves

Professional certification in freight forwarding, such as from IATA or NCBFAA.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems.

Responsibilities

Serve as the primary point of contact for clients and understand their shipping needs and requirements.
Provide proactive shipment-status updates and communicate delays or other issues.
Coordinate transportation, including cargo bookings, pickups, and shipping schedules.
Optimize freight routing and movements to reduce costs and transit times.
Prepare and manage bills of lading, customs declarations, and import/export permits.
Ensure compliance with international trade regulations and customs requirements.
Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
Monitor carrier performance and service levels against contractual agreements.
Resolve transportation disruptions, including delays, damages, and customs-clearance issues, in collaboration with stakeholders.
Respond promptly and professionally to client inquiries, concerns, and requests; proactively address potential issues to maintain client satisfaction and loyalty.
Identify and mitigate transportation risks related to regulatory compliance, security, and insurance, and implement contingency plans as needed.
Identify process improvements and efficiency gains, and implement best practices and standard operating procedures to improve service quality and profitability.