Senior Freight Forwarder, Import/Export

DSV•Iselin, NJ

About The Position

The Senior Freight Forwarder, Import/Export manages and coordinates high-volume international and domestic shipments from origin through final delivery. The role is a key point of contact among suppliers, customers, freight forwarders, customs brokers, and transportation providers, ensuring shipments are executed efficiently, accurately, and in compliance with US and international regulations. The position requires knowledge of import/export processes, customs clearance, domestic transportation, and related documentation, along with the ability to manage multiple priorities, resolve operational issues, and identify opportunities for cost savings and process improvement. The ideal candidate is organized, analytical, service-oriented, and able to work independently in a fast-paced environment.

Requirements

Proven experience managing high-volume import and export shipments in the US from A to Z.
Experience working with international freight forwarders, domestic carriers, and customs brokers.
In-depth familiarity with international freight forwarding processes and Incoterms.
Knowledge of Department of State and Commerce requirements, license exceptions, and ITAR, with the ability to read and interpret exporter/importer documents.
Knowledge of US customs processes.
Knowledge of Cargowise and ERP systems.
Full proficiency in Microsoft Office and Outlook, with an emphasis on Excel.
High service orientation and ability to work with multiple interfaces.
Ability to work under pressure and meet tight deadlines.
Ability to work independently and make decisions.
Ability to manage multiple tasks in a dynamic environment.
Analytical thinking and problem-solving ability.
Excellent interpersonal communication skills.
A “can do” attitude and a “get the job done” mentality.

Nice To Haves

Bachelor’s degree in Logistics, Supply Chain Management, International Trade, or a relevant field (preferred).
Experience in the defense, aerospace, or advanced manufacturing industries (significant advantage).
Experience handling temperature-controlled shipments and hazardous materials (preferred).

Responsibilities

Manage high-volume shipments across air, ocean, and road transportation modes.
Coordinate shipments with suppliers, customers, freight forwarders, and customs brokers.
Follow up on orders and shipments from order placement through final delivery.
Manage and coordinate customs clearance with brokers and relevant authorities.
Handle required documentation, including Commercial Invoice, Packing List, COO, AES Filing, and Export Licenses, in coordination with the Import/Export Manager.
Monitor compliance with US and international regulatory requirements.
Plan and book domestic transportation services, including FTL, LTL, Express, and dedicated solutions.
Coordinate pickups and deliveries with suppliers and customers.
Handle temperature-controlled shipments, hazardous materials, and special equipment when required.
Manage transportation exceptions, delays, and operational disruptions.
Serve as the primary point of contact between the facility and the freight forwarder.
Prepare monthly KPI reports covering on-time delivery performance, delivery and customs clearance lead times, transportation costs and freight budget compliance, minimum shipments, and volume-to-weight ratio.
Identify cost-saving opportunities and process improvement initiatives.
Manage and follow up on claims related to damaged, lost, or late shipments.