Senior Freight Forwarder Air Export

DSV•Indianapolis, IN

About The Position

As a Senior Freight Forwarder at DSV, you will coordinate and manage the transportation of goods for clients, ensuring timely delivery and compliance with regulations. The role oversees the end-to-end logistics process, handles documentation, and provides customer service to clients. It is based in Indianapolis (Plainfield) within the Air & Sea division.

Requirements

Bachelor's degree in business, logistics, or a related field.
3–5 years of experience in freight forwarding, logistics, or a related field.
Strong knowledge of international shipping regulations, Incoterms, and customs procedures.
Excellent communication and interpersonal skills to work effectively with clients, carriers, and colleagues.
Proficiency in Microsoft Office Suite.
Fluency in English.
Detail-oriented, with strong problem-solving and analytical skills.
Knowledge of air freight logistics, customs regulations, and trade laws and regulations.

Nice To Haves

Professional freight-forwarding certification, such as from IATA or NCBFAA.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems, including freight management platforms and ERP systems.

Responsibilities

Serve as the primary client contact, understand shipping requirements, and provide proactive shipment updates.
Coordinate transportation, including booking cargo space, arranging pickups, and managing shipping schedules.
Optimize freight routing and movements to minimize costs and transit times.
Prepare and manage bills of lading, customs declarations, and export/import permits.
Ensure compliance with international trade regulations and customs requirements.
Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
Monitor carrier performance and service levels against contractual agreements.
Resolve transportation disruptions, including delays, damages, and customs clearance issues, in collaboration with stakeholders.
Respond promptly and professionally to client inquiries, concerns, and requests; anticipate and address potential issues to maintain client satisfaction.
Identify and mitigate transportation risks, including regulatory compliance, security, and insurance coverage, and implement contingency plans as needed.
Identify and implement process improvements, efficiency gains, best practices, and standard operating procedures to improve service quality and profitability.