Senior Freight Forwarder Air Export

DSV•Indianapolis, IN

6d•$59,520 - $74,400

About The Position

As a Senior Freight Forwarder at DSV, you will coordinate and manage the transportation of goods for clients, ensuring timely delivery and compliance with regulations. The role oversees the end-to-end logistics process, handles documentation, and provides exceptional customer service. It also involves coordinating air freight shipments, working with carriers and other stakeholders, managing operational issues and risks, and identifying improvements to freight forwarding processes.

Requirements

Bachelor's degree in business, logistics, or a related field.
3–5 years of experience in freight forwarding, logistics, or a related field.
Strong knowledge of international shipping regulations, Incoterms, and customs procedures.
Excellent communication and interpersonal skills for interacting with clients, carriers, and colleagues.
Proficiency in Microsoft Office Suite.
Fluency in English.
Knowledge of air freight logistics and customs regulations.
Understanding of trade laws and regulations.
Detail-oriented with strong problem-solving and analytical skills.

Nice To Haves

Professional certification in freight forwarding, such as from IATA or NCBFAA.
Experience managing a team and working with clients.
Knowledge of additional languages.
Experience with logistics software and systems.

Responsibilities

Act as the primary point of contact for clients and understand their shipping needs and requirements.
Provide proactive updates on shipment status, delays, and other issues.
Coordinate transportation, including cargo bookings, pickups, and shipping schedules.
Optimize freight routing and movements to reduce costs and transit times.
Prepare and manage bills of lading, customs declarations, and export/import permits.
Ensure compliance with international trade regulations and customs requirements.
Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
Monitor carrier performance and service levels against contractual agreements.
Resolve transportation disruptions, including delays, damages, and customs clearance issues, in collaboration with internal and external stakeholders.
Respond promptly and professionally to client inquiries, concerns, and requests, and proactively address potential issues to maintain satisfaction and loyalty.
Identify and mitigate transportation risks, including regulatory compliance, security, and insurance coverage, and implement mitigation strategies and contingency plans.
Identify process improvements and efficiency gains, and implement best practices and standard operating procedures to enhance service quality and profitability.