Senior Freight Forwarder, AOG Specialist, Aerospace
About The Position
The Senior Freight Forwarder coordinates and manages nationwide import and export AOG (Aircraft on Ground) shipments, ensuring timely delivery and regulatory compliance. Shipments may include aircraft components such as avionics, landing gear, engines, wings, and flaps, as well as oversized, dangerous, or perishable goods requiring dry ice. The role provides customers and the network with transportation options, including airlines, departure locations, trucking, counter-to-counter arrangements, hand carries, and interline possibilities. It oversees the end-to-end logistics process, documentation, and customer service. The position operates on a rotational 24/7/365 schedule covering morning, afternoon, and night shifts, weekends, and holidays. Assigned shifts rotate among team members according to a predefined pattern. The role requires maintaining responsive, courteous, and efficient customer service during assigned shifts.
Requirements
- Bachelor's degree in business, logistics, or a related field.
- 3–5 years of experience in freight forwarding, logistics, or a related field.
- Experience shipping aircraft components, including engines.
- Ability to work rotational shifts covering mornings, evenings, nights, weekends, and holidays.
- Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
- Excellent communication and interpersonal skills, including the ability to interact effectively with clients, carriers, and colleagues.
- Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
- Detail orientation and strong problem-solving and analytical skills.
- Knowledge of air freight logistics and customs regulations.
- Understanding of trade laws and regulations.
- Fluency in English.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Professional freight-forwarding certification, such as from IATA or NCBFAA.
- Experience moving products on an AOG basis.
- Experience managing a team and working with clients.
- Knowledge of additional languages.
- Experience with logistics software and systems.
Responsibilities
- Coordinate AOG import, export, and domestic shipments across the national and global DSV network, including hazardous and oversized cargo, and monitor customs clearance.
- Ensure proper handling of AOG shipments from pickup through delivery and maintain continuous information flow among shippers, consignees, customers, and the DSV network.
- Enter shipment data in the AOG Desk log and maintain records for review and analysis.
- Communicate with local branches, shippers, consignees, network contacts, coworkers, vendors, suppliers, customers, airlines, subcontractors, and other third parties to support proper handling and on-time delivery.
- Monitor and control AOG operations with customers, branches, and the network to ensure the required service level.
- Transmit shipment information to and from customers, local branches, and the network by phone, fax, email, and web-based applications.
- Prepare daily AOG shipments on time and in accordance with U.S. branch and airline regulations and cutoff times.
- Ensure local branches meet documentation guidelines under TSA regulations.
- Maintain and coordinate daily AOG shipments, develop client relationships, and service key accounts according to customer contracts and standard operating procedures.
- Audit shipper paperwork and international transport documents for completeness and accuracy.
- Book airlines for international U.S. export shipments, selecting options based on product location, cargo details, customer requirements, and transit time.
- Arrange shipment collection with trucking companies and integrators to transport products safely and efficiently to departure airports.
- Price nationwide AOG shipments to and from worldwide locations, handle U.S. import and export pricing, and obtain pricing from global locations for U.S. customers.
- Monitor and ensure safe handling of aircraft engines on nationwide import and export shipments, coordinating with qualified approved vendors.
- Provide responsive, courteous, and efficient customer service throughout assigned rotational shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
