Senior Fraud Analyst

Hard Rock Digital•Atlantic City, NJ

About The Position

We are seeking a Senior Fraud Analyst to join our Fraud Operations team. This role will serve as a primary lead within the team, ensuring that fraud risks are effectively mitigated while also playing a key role in assisting the Fraud Supervisors with the training/shadowing and onboarding of new hires. The ideal candidate will have strong fraud detection skills, along with a passion for developing team members and driving operational excellence. Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership. Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements. Validating fraud alerts that are generated by our fraud prevention tools and systems. Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud. Create and manage internal controls and generate incident reports. Lead training sessions and assist with onboarding materials for new hires. Serve as a mentor to junior analysts, ensuring they have the knowledge and resources needed to succeed. Act as a secondary point of escalation for complex fraud issues within the team.

Requirements

2+ years of work experience in fraud prevention, fraud operations, or risk management within the iGaming industry.
Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
Knowledge and understanding of the rules and regulations of the gaming industry.
The ability to adapt to changing priorities and to thrive in a face-paced work environment.
Experience in troubleshooting and triaging complicated matters related to customer inquiries.
Proficiency in SQL, with the ability to execute, write/modify queries to analyze fraud data and generate reports.

Nice To Haves

Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
Analytical skill set, with the ability to communicate.
Prior experience in training, coaching or mentoring team members is highly preferred.

Responsibilities

Validating and verifying customer documentation when further verification is necessary.
Verification of account ownership.
Reviewing customers’ financial transaction history, including financial records, bank statements, and credit card statements.
Validating fraud alerts generated by fraud prevention tools and systems.
Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
Creating and managing internal controls and generating incident reports.
Leading training sessions and assisting with onboarding materials for new hires.
Serving as a mentor to junior analysts.
Acting as a secondary point of escalation for complex fraud issues within the team.