Fraud Analyst

HAPO Community Credit Union•Kennewick, WA

6h•$23 - $35•Onsite

About The Position

HAPO Community Credit Union is seeking an ambitious, self-motivated individual to join their team as a Fraud Analyst in Kennewick, WA. This role is responsible for investigating and resolving fraud cases, including identity theft and unauthorized account usage. The Fraud Analyst will alert potential fraud incidents, ask questions, complete paperwork, assist with refunds, and help members change account numbers. Additionally, they will work to discover the source of fraud, notify proper authorities, and brainstorm new techniques to prevent future fraudulent activity. The ideal candidate must be proficient in Regulation E, compliant with all banking regulations, empathetic, communicate clearly, and provide accurate information to ensure a positive member experience.

Requirements

High School Diploma or General Education Development (GED) certificate
Proficiency in Regulation E
Compliance with all banking regulations
Ability to apply critical thinking and decision making skills
Ability to exercise judgment, initiative, and always uphold confidentiality
Critical thinking and problem solving skills
Attention to detail
Communication skills
Ability to handle oneself in stressful situations
Strong organizational skills
Ability to prioritize tasks
Flexibility
Team work
Conflict management

Nice To Haves

Bilingual proficiency is preferred

Responsibilities

Investigate and resolve fraud cases including identity theft or unauthorized usage of accounts and services.
Ask questions, fill out paperwork, assist with refunds, and assist members in changing account numbers.
Discover the source of the fraud and notify proper authorities.
Brainstorm new techniques to help prevent future fraudulent activity.
Post transactions accurately.
Work with a large capacity of work, producing minimal error.
Multi-task effectively.
Answer a high volume of phone calls to support front line and call center.
Communicate with members on sensitive issues.
File necessary documentation in database imaging software.
Coordinate and collaborate with HAPO’s internal Compliance Department.
Pull and monitor/process reports daily.
Understand Regulation CC requirements related to funds availability.
Possess general knowledge of HAPO’s products and services, credit union rules, regulations, and policies.
Provide periodic training to front line staff.

Benefits

No cost premium health insurance for all employees, including medical, dental and vision
Accidental death and dismemberment insurance
Long term and Short term disability
Competitive pay
Pension Plan
401K program with match
Flexible spending account (medical and dependent care)
0% interest on select personal loans
Employee Assistance Program (EAP)
Paid time off
11 paid holidays per year
Paid Birthday day off
HAPO Anniversary day off
Volunteer Opportunities (Both Paid and Volunteer)
Employee Milestone Anniversary Bonus
Tuition Assistance Program