Fraud Analyst
About The Position
Hard Rock Digital is building the best online sportsbook, casino, and social gaming company in the world. We are seeking a well-rounded individual with experience in ecommerce payments to join our Payments & Fraud team as an Analyst. This role is responsible for protecting both the customer and the business by providing professional, accurate, and realistic expectations for all matters related to potential fraud in the i-gaming space. The Analyst will validate and verify customer documentation, verify account ownership, review customers' financial transaction history, validate fraud alerts from prevention tools, perform in-depth analysis to support fraud scenarios, and create/manage internal controls and generate incident reports.
Requirements
- Self-driven and self-motivated team player capable of working efficiently in a high-volume real-time environment.
- Ability to thrive in a fast-paced, ever-changing environment.
- Good investigation skills, sound judgment, and the ability to review and interpret data and activity to make sound decisions.
- Analytical skill set with the ability to communicate.
- Strong interpersonal skills.
- Knowledge and understanding of the rules and regulations of the gaming industry.
- Ability to adapt to changing priorities and thrive in a fast-paced work environment.
- Experience in troubleshooting and triaging complicated matters related to customer inquiries.
- Computer literate with experience in MS Office applications.
- Prepared to work flexible hours to mirror the sporting schedule.
Nice To Haves
- Previous work experience in Banking, payments, fraud, disputes, or iGaming industries.
- Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
- Knowledge of gambling and sports betting, and how customers engage with those products.
Responsibilities
- Validating and verifying customer documentation when further verification is necessary.
- Verification of account ownership.
- Reviewing customers’ financial transaction history, including financial records, bank statements, and credit card statements.
- Validating fraud alerts generated by fraud prevention tools and systems.
- Performing in-depth analysis and preparing comprehensive investigative summaries to support and prove scenarios of fraud.
- Creating and managing internal controls and generating incident reports.
Benefits
- Competitive pay and benefits
- Start-up culture backed by a secure, global brand
- Potential Hybrid Scheduling
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
