Senior Forklift Technician / Field Service Mechanic

WMH•Jackson, MS

18d•Onsite

About The Position

WMH Solutions is seeking an experienced Senior Forklift Technician / Field Service Mechanic to join their service team. This role is designed for a skilled technician who can work independently in the field, diagnose complex equipment issues, communicate professionally with customers, and ensure material handling equipment operates safely and efficiently. The ideal candidate has experience as a Forklift Technician, Field Service Technician, Diesel Mechanic, Heavy Equipment Technician, Mobile Service Technician, Industrial Maintenance Technician, Equipment Mechanic, Road Service Technician, or Maintenance Mechanic. WMH Solutions emphasizes that technician skill, time, and future are valued, offering strong support, reliable equipment, clear expectations, steady work, and career growth opportunities.

Requirements

5+ years of experience as a Forklift Technician, Field Service Technician, Diesel Mechanic, Heavy Equipment Technician, Equipment Mechanic, Industrial Maintenance Technician, Maintenance Mechanic, or similar technician role.
Strong troubleshooting and diagnostic skills.
Experience with hydraulic systems, electrical systems, engines, drivetrains, mechanical systems, and industrial equipment.
Ability to read schematics, wiring diagrams, service manuals, and technical documentation.
Strong communication and customer service skills.
Ability to work independently with minimal supervision.
Ability to manage service calls, customer expectations, and repair documentation professionally.
Valid driver’s license with acceptable driving record.
Ability to lift 50+ pounds and work in industrial environments.

Nice To Haves

Material handling industry experience
Forklift repair experience
OEM dealership experience
ASE certifications
Forklift certifications
Advanced electrical troubleshooting experience
Diesel engine repair experience
Battery-powered equipment experience
Experience using diagnostic software or service management systems
Experience mentoring or supporting junior technicians

Responsibilities

Diagnose, repair, maintain, and support forklifts, material handling equipment, and industrial equipment throughout an assigned service territory.
Work directly with customers to solve complex mechanical problems and ensure their operations run safely and efficiently.
Take ownership of service calls, troubleshoot independently, communicate clearly, and represent WMH professionally in the field.
Support and mentor less experienced technicians when needed.
Perform advanced diagnostics and troubleshooting on hydraulic, electrical, mechanical, engine, and powertrain systems.
Complete preventative maintenance inspections and conduct safety inspections and equipment evaluations.
Document service activity, repair details, labor time, and repair recommendations.
Communicate directly with customers regarding equipment condition and repair solutions.
Manage service calls efficiently within the assigned territory.
Work independently while maintaining strong communication with service leadership and support teams.
Maintain exceptional customer service and professionalism.
Follow WMH safety, service, and documentation standards.