MED CTR FOOD SVC WORKER SR

UCSF•San Francisco, CA

9d•$31 - $42

About The Position

The Senior Food Service Worker works as part of a team to provide safe, accurate, timely, and responsive food service to customers and patients. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing and stocking stations; and performing general sanitation tasks. The position may work in Retail Food Service, including serving, cashiering, bussing, and barista duties, or Patient Food Services, including assembling and delivering patient meal trays. The role may handle cash, credit card, and debit card transactions and is responsible for maintaining the cleanliness and sanitation of food service areas and equipment. The worker provides excellent interactions with customers, patients, and staff and serves as an ambassador for Nutrition and Food Services. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The role may be reassigned among Nutrition and Food Services work areas based on operational needs and requires flexibility to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved in the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet and assist patients, customers, and staff; know the menu; respond accurately to inquiries; maintain a professional and gracious environment; and communicate effectively with a wide range of people.
Follow handwashing, glove-use, food-safety, cross-contamination prevention, portion-control, food-temperature, sanitation, chemical-handling, labeling, and FIFO procedures.
Clean, sanitize, organize, and restock work areas, equipment, food, and dishware; assist in the dishroom and potroom as needed; sort trash, recycling, and compost; complete required documentation; use necessary IT applications; and follow safety guidelines.
Take customer orders and prepare coffee and espresso beverages according to standards.
Assemble, serve, and replenish food and supplies for customers; perform cashier duties; and accurately handle money, change funds, deposits, and transactions according to UCSF standards.
Maintain cleanliness of servery and seating areas.
Assemble patient trays accurately and efficiently according to tray tickets and standards; prepare trayline stations, beverages, coffee, and patient nourishments; and replenish food for tray assembly.
Check patient trays for accuracy and presentation with the TIM Clerk; load carts and use TUGS and dumbwaiter systems to dispatch trays with the TIM Clerk present.
Deliver and pick up trays and formulas for patient and guest meals according to sequencing and dispatch from the TIM Clerk; follow delivery standards, confirm two patient identifiers, meet the 45-minute delivery standard, and scan trays accordingly.
Maintain pantry and family lounge stock and sanitation; distribute menus and assist patients with meal ordering, referring questions to DTRs as needed; follow isolation precautions and insulin patient procedures; and collect guest credit card payments according to UCSF standards.
Perform other related Senior Food Service Worker duties, move to other work areas as operational needs dictate, and participate in training new employees and Dietetic Interns as assigned.
Report fires, safety hazards, emergencies, equipment malfunctions, and needed repairs; follow emergency and IT downtime procedures; and complete required online and in-person training.