Med Ctr Food SVC Worker Sr

University of California, San Francisco•San Francisco, CA

About The Position

This person works as part of a team to provide safe, accurate, timely, and responsive food service to customers and patients. Duties include stocking, assembling, and serving portion-controlled hot and cold food; replenishing stations; and performing general sanitation duties. The role may be assigned to Retail Food Service, which includes serving, cashiering, bussing, and barista duties, or Patient Food Services, which includes assembling and delivering patient meal trays. The position may handle cash, credit card, and debit card transactions. It maintains the cleanliness and sanitation of food-service areas and equipment and provides excellent interactions with customers, patients, and staff as an ambassador for Nutrition and Food Services. The position reports to the Supervisor, Food Services and does not oversee employees. It takes direction from Food Services Leads, Principal Food Service Workers in the Diet Office, DTRs, and Dietitians. The employee must be flexible to orient and work at all UCSF Medical Center locations.

Requirements

High school diploma or equivalent.
At least 2 years of customer-facing experience in food service, hospitality, or retail.
Ability to read, write, follow written or oral instructions, and be understood in English.
Basic computer skills.
Flexibility to orient and work at all UCSF Medical Center locations.
Ability to meet the physical demands involved with the job duties.

Nice To Haves

Two years of college or equivalent.
State of California Food Handler certification or ServSafe certification.

Responsibilities

Greet and assist patients, customers, and staff; know the menu, answer inquiries accurately, and maintain a professional, gracious environment.
Follow food safety and sanitation procedures, including hand washing, glove use, preventing cross-contamination, maintaining food temperatures, using PPE with chemicals, labeling and dating food, and cleaning and sanitizing work areas and equipment.
Organize and restock food, dishware, service stations, refrigerators, display cases, serving lines, and storage areas; assist in the dishroom and potroom as needed; sort trash, recycling, and compost; and complete required documentation.
Use necessary IT applications and follow safety guidelines.
Take customer orders and prepare coffee and espresso beverages according to standards; assemble, serve, and replenish food and supplies; and maintain servery and seating-area cleanliness.
Perform cashier duties, follow cash and credit-card handling standards, and maintain accurate counts for change funds, deposits, and transactions.
Assemble patient trays accurately according to tray tickets, set up trayline stations, prepare beverages and nourishments, and replenish food for tray assembly.
Check patient trays for accuracy and presentation with the TIM Clerk, load trays onto meal carts, and use TUGS and dumbwaiter systems to dispatch trays with the TIM Clerk.
Deliver and pick up trays and formulas for patient and guest meals according to TIM Clerk sequencing and dispatch; follow delivery standards, confirm two patient identifiers, meet the 45-minute delivery standard, and scan trays.
Maintain pantry and family lounge stock and sanitation; pass menus to patients and assist with meal ordering, referring patients to DTRs as needed; follow isolation precautions and insulin patient procedures; and collect guest credit-card payments according to UCSF standards.
Perform other related Senior Food Service Worker duties and work in other Nutrition & Food Services areas as operational needs dictate.
Participate in training new employees and Dietetic Interns as assigned; report fires, safety hazards, equipment malfunctions, and needed repairs; respond to emergencies according to procedures; complete required training; and follow downtime procedures when IT applications are unavailable.