Senior Food & Beverage Operations Manager

Marriott • Bay Lake, FL

2h • $91,000 - $116,000

About The Position

Supervises daily Food and Beverage (F&B) shift operations and ensures compliance with F&B policies, standards, and procedures. Manages day-to-day operations, monitors quality and standards, and meets customer expectations. Maintains the operating budget and verifies that standards and legal obligations are followed.

The role oversees staffing and employee performance, supports service quality and customer satisfaction, coordinates cleaning programs, and manages beverage purchasing and control procedures. It also provides guidance, coaching, and performance management to team members and supervisors.

Requirements

• High school diploma or GED and 5 years of experience in food and beverage, culinary, or a related professional area; or
• A 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, and 3 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

• Assist with ordering F&B supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and ensure compliance with F&B policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Understand employee roles well enough to perform their duties when they are absent.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain employee productivity.
• Verify that team members and supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Help supervisors understand team members’ changing needs and expectations and how to exceed them.
• Celebrate and foster decisions that result in successes as well as failures.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
• Establish and maintain open, collaborative relationships with employees.
• Create a property environment emphasizing motivation, empowerment, teamwork, and service.
• Follow the property-specific second effort and recovery plan.
• Remain readily available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service beyond customer expectations to support satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching.
• Model appropriate behaviors and positive guest relations.
• Monitor daily operations and verify quality, standards, and customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide direction to subordinates, set performance standards, and monitor performance.
• Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to standard operating procedures.
• Communicate performance expectations in accordance with job descriptions.
• Ensure employees are treated fairly and equitably and work to improve retention.
• Identify development needs and coach, mentor, or otherwise help others improve their knowledge and skills.
• Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
• Interview and hire management and hourly employees with appropriate skills for the operation.
• Manage beverage purchasing and control procedures and ensure staff training.
• Observe employee service behaviors and provide feedback to individuals and managers.
• Provide information to supervisors and co-workers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Treat team members with professionalism and courtesy.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED