Senior Food and Beverage Operations Manager

Marriott•Houston, TX

8d•$80,000 - $116,000

About The Position

The Senior Food and Beverage Operations Manager supervises daily Food and Beverage shift operations, ensures compliance with policies, standards, and procedures, and oversees day-to-day service quality and customer expectations. The role maintains the operating budget and verifies that standards and legal obligations are followed. The manager coordinates supplies, staffing, cleaning, equipment, and operational priorities; builds collaborative and motivated teams; and supports service recovery and guest satisfaction. The role also guides and evaluates employees and managers, handles hiring and performance processes, and oversees beverage purchasing and control procedures. Additional duties include analyzing information, understanding budgets and payroll reports, performing hourly duties when needed, and completing other tasks to meet business needs.

Requirements

High school diploma or GED and 5 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of relevant experience.

Responsibilities

Supervise daily Food and Beverage shift operations and ensure compliance with policies, standards, and procedures.
Assist with ordering Food and Beverage supplies, cleaning supplies, and uniforms.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Develop goals and plans to prioritize, organize, and accomplish work; monitor employee productivity.
Maintain the operating budget and verify compliance with standards and legal obligations.
Communicate areas needing attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in Food and Beverage areas, identify trends, and recommend improvements.
Build collaborative relationships and foster motivation, empowerment, teamwork, and service commitment.
Follow property-specific service recovery plans and remain approachable to team members and guests.
Provide exceptional customer service, address guest concerns proactively, and respond promptly to customer service requests.
Review guest comment cards and satisfaction results with employees.
Provide guidance to subordinates, set performance standards, and monitor performance.
Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to procedures.
Communicate performance expectations and promote fair treatment and employee retention.
Identify employee development needs and provide coaching, mentoring, or other support.
Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
Interview and hire management and hourly employees with appropriate skills for operational needs.
Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
Observe employee service behaviors and provide feedback to individuals or managers.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Analyze information, evaluate results, and choose solutions to solve problems.
Perform hourly job functions if necessary, extend professionalism and courtesy, understand budgets and operating reports, and perform other assigned duties.