Senior Food and Beverage Operations Manager

Marriott•Clayton, MO

1d•$79,000 - $101,000

About The Position

The Senior Food and Beverage Operations Manager supervises daily Food and Beverage shift operations, ensuring compliance with policies, standards, procedures, and legal obligations. The role manages day-to-day operations, monitors quality and service standards, meets customer expectations, and maintains the operating budget. The manager supports supply ordering, staffing, inspections, equipment operation, and cleaning programs. They establish goals and priorities, monitor employee productivity, foster teamwork and collaboration, and ensure team members understand the brand's service philosophy. The role also addresses guest concerns, improves customer satisfaction, reviews guest feedback, and responds to customer service requests. The position includes human resource responsibilities such as setting performance standards, conducting appraisals, coaching and developing employees, supporting retention, completing disciplinary documentation, and interviewing and hiring management and hourly staff. The manager also oversees beverage purchasing and controls, analyzes operational information, understands budgets and payroll reports, performs hourly duties when necessary, and takes on other duties as assigned.

Requirements

High school diploma or GED and 5 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily Food and Beverage shift operations and ensure compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee positions well enough to perform duties in employees' absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Verify that team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and ensure standards and legal obligations are followed.
Assist supervisors in understanding team members' changing needs and expectations and how to exceed them.
Communicate areas requiring attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in Food and Beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees and foster motivation, empowerment, teamwork, and service commitment.
Follow the property-specific second effort and recovery plan and remain available to team members.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds customer expectations and supports satisfaction and retention.
Improve service by communicating guest needs and providing guidance, feedback, and coaching.
Model appropriate behaviors and positive guest relations.
Manage daily operations and verify quality and standards meet customer expectations.
Take proactive approaches to guest concerns and remain available to guests.
Review comment cards and guest satisfaction results with employees.
Respond promptly to customer service department requests.
Guide subordinates, set performance standards, and monitor performance.
Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to procedures.
Communicate performance expectations in accordance with job descriptions.
Ensure fair and equitable treatment and work to improve employee retention.
Identify development needs and coach, mentor, or otherwise help employees improve their knowledge and skills.
Ensure disciplinary procedures and documentation follow applicable standard and local operating procedures and support the Peer Review Process.
Interview and hire management and hourly employees with skills suited to business needs.
Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
Observe employee service behaviors and provide feedback to individuals or managers.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions when necessary.
Extend professionalism and courtesy to team members.
Understand budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.