Food and Beverage Operations Manager

Marriott•Charlotte, NC

6h•$62,000 - $75,000

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations, verifies service quality and standards, and works to meet customer expectations. It maintains the operating budget and ensures standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The position also oversees staffing, employee productivity, equipment use, supply ordering, cleaning programs, and service recovery. It provides direction and coaching to employees and supervisors, fosters collaboration and motivation, and remains approachable to team members and guests. The manager reviews guest feedback, responds to service requests, addresses guest concerns, and supports exceptional customer satisfaction and retention. Marriott International describes itself as an equal opportunity employer committed to valuing associates’ diverse backgrounds and providing access to opportunity. JW Marriott highlights associate well-being, camaraderie, and opportunities for training, development, and recognition.

Requirements

High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee positions well enough to perform their duties in their absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Verify that team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and verify that standards and legal obligations are followed.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Foster decisions that result in successes as well as failures.
Communicate areas needing attention to staff and follow up to verify understanding.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees.
Create a property environment emphasizing motivation, empowerment, teamwork, and service.
Follow the property-specific second-effort and recovery plan.
Remain available and approachable to team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds expectations for customer satisfaction and retention.
Improve service by communicating and helping individuals understand guest needs, and provide guidance, feedback, and coaching as needed.
Model appropriate behaviors and positive guest relations.
Manage daily operations and monitor quality and standards to meet customer expectations.
Take proactive approaches to guest concerns.
Review comment cards and guest satisfaction results with employees.
Respond promptly to customer service department requests.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Guide and direct subordinates, including setting performance standards and monitoring performance.
Analyze information and evaluate results to choose solutions and solve problems.
Perform hourly job functions if necessary.
Extend professionalism and courtesy to team members.
Understand budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.