Senior Food & Beverage Manager

SOUTHALL FARM & INN • Franklin, TN

9d • Onsite

About The Position

The Senior Food & Beverage Manager is responsible for upholding the highest standards of luxury hospitality, with a particular focus on Forbes level service excellence. This role will perform a crucial function in the oversight of all guest facing operations in In-Room Dining, Dottie’s (Southall’s very own speakeasy), and the Southall Pool, ensuring seamless service delivery across outlets.

Requirements

• Minimum of 5–7 years of luxury hospitality management experience, preferably in Forbes- or Michelin-recognized properties
• Demonstrated experience training teams in Forbes and Michelin service standards
• Exceptional leadership, communication, and organizational skills
• Ability to lead by example in a fast-paced, high-expectation environment
• Passion for sustainability, thoughtful hospitality, and guest-centered service
• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Responsibilities

• Champion and actively educate on Southall service standards and Forbes Five-Star service principles to all relevant team members
• Lead, coach and hold accountable management and supervisory-level Team Members in each outlet
• Oversee daily operations of each venue, ensuring flawless execution in each service point
• Support onboarding and ongoing training of full-time, part-time and seasonal staff
• Ensure service culture reflects refinement, warmth, and precision at every turn
• Conduct daily service briefings, coaching sessions, and hands-on-floor leadership to maintain consistency and excellence
• Maintain exceptional standards of cleanliness, presentation, and guest readiness throughout the property
• Collaborate closely with culinary, events, and farm teams to ensure cohesive guest experiences
• Oversee staffing, service flow, reservations, and guest pacing for high-volume weekend services
• Ensure menus, presentation, and service rituals align with Southall’s luxury brand standards
• Serve as the primary on-site leader for guest satisfaction and service recovery
• Proactively engage with guests to anticipate needs and resolve concerns with grace and discretion
• Conduct daily audits of payroll to ensure accurate pay for each Southall Team Member
• Foster repeat visitation and strong word-of-mouth through personalized hospitality
• Model professionalism, empathy, and attention to detail at all times
• Perform additional duties and projects as assigned by Southall leadership

Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly payroll
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior