Senior Food & Beverage Manager

SOUTHALL FARM & INN•Franklin, TN

About The Position

The Senior Food & Beverage Manager oversees guest-facing operations across Southall Farm & Inn’s outlets, upholding luxury hospitality standards with a particular focus on Forbes-level service excellence. The role leads and coaches outlet management and supervisory teams, supports staff onboarding and training, and ensures consistent, polished service and guest readiness throughout the property. The manager coordinates with culinary, events, and farm teams to create cohesive guest experiences; oversees staffing, service flow, reservations, and guest pacing during high-volume weekend services; and serves as the primary on-site leader for guest satisfaction and service recovery. The position also includes daily payroll audits, personalized guest engagement, and other duties and projects assigned by Southall leadership. Southall describes its team culture as grounded in learning, sustainability, thoughtful hospitality, wellness, and a commitment to diversity and inclusion.

Requirements

Minimum 5–7 years of luxury hospitality management experience, preferably at Forbes- or Michelin-recognized properties.
Demonstrated experience training teams in Forbes and Michelin service standards.
Exceptional leadership, communication, and organizational skills.
Ability to lead by example in a fast-paced, high-expectation environment.
Passion for sustainability, thoughtful hospitality, and guest-centered service.
Must be able to push, pull, and lift 50 pounds.
Must be available to work weekends, evenings, and/or holidays.
Must be able to walk and stand for prolonged periods as needed and work in all weather conditions.

Nice To Haves

A four-year college degree is preferred; a combination of education and relevant position training and experience will also be considered.

Responsibilities

Champion Southall service standards and educate relevant team members on Forbes Five-Star service principles.
Lead, coach, and hold management- and supervisory-level team members accountable in each outlet.
Oversee each venue’s daily operations and ensure flawless execution at every service point.
Support onboarding and ongoing training for full-time, part-time, and seasonal staff.
Maintain a refined, warm, and precise service culture.
Conduct daily service briefings and coaching sessions, and provide hands-on leadership on the floor.
Maintain high standards of cleanliness, presentation, and guest readiness throughout the property.
Collaborate with culinary, events, and farm teams to deliver cohesive guest experiences.
Oversee staffing, service flow, reservations, and guest pacing during high-volume weekend services.
Ensure menus, presentation, and service rituals align with Southall’s luxury brand standards.
Serve as the primary on-site leader for guest satisfaction and service recovery.
Engage proactively with guests to anticipate needs and resolve concerns with discretion.
Conduct daily payroll audits to ensure accurate pay for each Southall team member.
Encourage repeat visitation and positive word-of-mouth through personalized hospitality.
Model professionalism, empathy, and attention to detail.
Perform additional duties and projects as assigned by Southall leadership.