Senior Food and Beverage Operations Manager

Marriott • Snowmass Village, CO

14d • $76,000 - $97,000

About The Position

Supervises daily Food and Beverage (F&B) shift operations and ensures compliance with F&B policies, standards, and procedures. Manages day-to-day operations, monitors quality and standards, and meets customer expectations. Maintains the operating budget and verifies that standards and legal obligations are followed.

The role oversees operational performance, staffing, supplies, equipment, cleaning programs, employee development, and customer service. It provides guidance to supervisors and team members, supports hiring and performance management, and helps ensure beverage purchasing and control procedures are followed.

Marriott International describes itself as an equal opportunity employer committed to non-discrimination and to valuing associates’ diverse backgrounds and experiences. It offers a range of benefits designed to support employees and their families, with eligibility and options that may vary by employment status, position, and location. The Autograph Collection is a portfolio of independent four- and five-star hotels offering distinctive guest experiences.

Requirements

• High school diploma or GED and 5 years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 3 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and ensure compliance with F&B policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Understand employee roles well enough to perform their duties when needed.
• Develop goals and plans to prioritize, organize, and complete work.
• Monitor and maintain employee productivity.
• Ensure team members and supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Help supervisors understand team members’ changing needs and expectations and how to exceed them.
• Recognize and foster decisions that lead to successes as well as failures.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
• Establish and maintain open, collaborative relationships with employees.
• Promote a property environment emphasizing motivation, empowerment, teamwork, and service.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service that exceeds expectations for customer satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching.
• Model appropriate behaviors and set a positive example for guest relations.
• Manage daily operations and verify quality and standards meet customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Guide subordinates, set performance standards, and monitor performance.
• Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to standard operating procedures.
• Communicate performance expectations in accordance with position descriptions.
• Ensure fair and equitable treatment of employees and work to improve retention.
• Identify development needs and coach, mentor, or otherwise help employees improve their knowledge and skills.
• Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
• Interview and hire management and hourly employees with skills appropriate to business needs.
• Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
• Observe employee service behaviors and provide feedback to individuals or managers.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Maintain professionalism and courtesy toward team members.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

Benefits

• A range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and spark new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED