Senior Fixed Operations Manager - Houston

Nissan Motor Corporation • Atlanta, GA

3d

About The Position

The Senior Fixed Operations Manager supports assigned dealerships’ sales operations to achieve district new-vehicle wholesale and retail objectives, including commercial sales. The role promotes customer-service and sales-enhancement programs, assesses dealership operations through regular contact and site visits, identifies improvement opportunities, and motivates dealership sales management to take corrective action. It also identifies effective dealership practices, works with the Fixed Operations Manager counterpart to align operations, supports market-representation matters as directed by the AGM, and cooperates with other districts on national sales efforts. Districts may include 8 to 10 dealerships, depending on complexity and geography.

The manager consults with dealerships on retail operations, wholesale objectives, inventory, marketing, advertising, customer experience, sales processes, staffing, and compliance with dealer agreements and company programs. The role requires frequent dealership visits and more than 75% day and overnight domestic travel. The position is based in Houston, Texas, and is full-time.

The role requires a bachelor’s degree in business or a related field and six years of progressive marketing and sales experience for the senior level, including at least three years of analytical experience in automotive-industry specialties. Work experience may come from a dealership, region, headquarters, or manufacturing facility. Some district assignments and advancement to the senior level require at least two additional years in a dealer-contact support role such as FSM, FOM, or DOM. Applicants must be legally authorized to work in the United States. Employment is contingent on successful drug and background screenings.

Infiniti offers career growth and continuous learning opportunities, seminars, leadership training, tuition reimbursement, competitive pay, internal promotion opportunities, a quarterly performance bonus, a demo vehicle, and a comprehensive benefits package that includes medical coverage, mental-health support, parental leave, retirement savings, employee lease discounts, and a vehicle purchase program.

Requirements

• Bachelor’s degree in business or a related field.
• Six years of progressive marketing and sales experience for the senior level, including at least three years of analytical experience in automotive-industry specialties.
• Prior experience may be a combination of work at a dealership, region, headquarters, or manufacturing facility, at Analyst, Regional Manager, or similar level.
• At least two additional years in a prior dealer-contact support role such as FSM, FOM, or DOM is required for some district assignments and advancement to the senior level.
• Working knowledge of word-processing, spreadsheet, other PC, or mainframe applications to produce non-standard, creative products.
• Additional knowledge of sales-related systems.
• Ability to prioritize schedules and organize workload effectively with minimal daily supervision.
• Ability to function effectively and remain productive in a virtual office environment.
• Ability to focus on the best interests of the dealership and Nissan while remaining objective in relationship-building.
• Dedication to meeting internal and external customer expectations and requirements, and attentiveness to others’ opinions and perspectives.
• Ability to influence others through credibility, dealership knowledge, effective recommendations, clear communication, honesty, and follow-through.
• Results-driven approach, including persistence in the face of resistance or setbacks.
• Ability to present ideas and analysis effectively and understand complex situations, seeking assistance as needed.
• More than 75% day and overnight domestic travel.
• Must be legally authorized to work in the United States and provide proof of employment eligibility at hire.
• Successful completion of drug and background screenings is required.

Nice To Haves

• Classes toward Nissan Way Leadership Academy Certification.
• Completion of Nissan Sales & Service Way Training.
• Model Line Certification.
• Previous experience supervising others.
• Previous experience in a sales capacity.

Responsibilities

• Drive vehicle wholesale objectives through retail-operations consulting, demonstrating potential return on investment, promoting wholesale incentives, optimizing car mix and vehicle flow, and negotiating special accommodations for dealerships.
• Visit dealerships routinely to review operations and meet with sales staff, management, and Dealer Principals to assess sales operations and support wholesale and retail objectives.
• Review sales reports and financial statements with dealer sales management; monitor financial strength, compliance, cash flow, inventory, and capital; and help improve sales and inventory management.
• Review dealership marketing and advertising plans, recommend effective programs and techniques, explain potential financial impacts, and assess results and expenditures.
• Monitor competing dealerships and market-registration information; identify market expansion opportunities and incorporate changes in dealership networks into sales and marketing plans.
• Explain the value of Nissan and Infiniti programs compared with other consultants’ services, and develop advertising and promotion plans to address negative effects of warranty issues.
• Educate dealership personnel about customer, sales-associate, and dealership incentive programs and ensure compliance with payment rules and requirements.
• Promote commercial NV vehicles and incentives, and train dealerships on vehicle adaptation, sourcing, tracking, and promotion processes.
• Monitor dealership inventory and day-supply reports, analyze car-mix demands, propose adjustments within ordering constraints, address aged inventory, and promote commercial, fleet, electric, and specialty vehicles.
• Share dealership model-demand insights with regional management and the Distribution Manager to support efficient regional allocations, and alert sales specialists to opportunities in the assigned market.
• Coordinate with the Customer Experience Manager to assess customer-facing quality and service practices in vehicle sales operations; participate in OPR reviews and address identified issues.
• Identify operational deficiencies and best practices; monitor staff performance through technology tools and customer satisfaction scores; and develop dealership action plans to improve customer satisfaction and correct poor practices.
• Monitor staff training and expertise, promote technician certification and recognition, and address customer-complaint sources with dealership management.
• Assess customer interface and treatment practices; participate in CSS reviews, identify and replicate best practices, arrange or conduct sales-associate training, and monitor training progress and customer satisfaction.
• Work with dealership management to develop and implement action plans based on opportunities identified in the Retail Process Appraisal.
• Identify dealership human-resource issues and advise management on performance documentation, feedback, coaching, training, staff changes, and turnover causes.
• Support dealership, district, regional, and national initiatives by attending auto shows and special events to promote brands and sales.
• Assist the AGM with market-representation issues and actions, including logistics related to opening and closing dealership operations.
• Understand dealer agreements and dealership performance and policy-compliance requirements; support AGM documentation and communications on matters of good standing, and deliver official communications to dealer executives or Dealer Principals when directed.
• Prioritize and organize work effectively with minimal daily supervision, remain productive in a virtual office environment, and build credible relationships through dealership knowledge, clear communication, sound recommendations, honesty, and follow-through.

Benefits

• Career growth and continuous learning opportunities, including seminars, leadership training, and learning platforms.
• Tuition reimbursement.
• Competitive pay and internal promotional opportunities.
• Quarterly performance bonus.
• Demo vehicle.
• Comprehensive benefits package, including medical coverage, mental-health support, parental leave, and retirement savings.
• Employee Lease Program discounts on lease vehicles.
• Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior