Senior Field Technician

Quinn Company•Santa Maria, CA

10d•$48 - $61•Onsite

About The Position

The Senior Field Technician repairs Caterpillar and/or related equipment or components in accordance with established procedures and guidelines. The role performs repairs with limited or no departmental supervision and takes on a higher level of repair responsibility. The technician also provides proactive leadership, mentors and trains service department technicians, and takes ownership of difficult customer issues while representing Quinn Company and Caterpillar professionally. The position involves diagnosing equipment, organizing repair procedures, disassembling and assembling machines or components, and reconditioning or repairing them as needed. The technician selects and uses appropriate tooling, demonstrates proficiency with Cat diagnostic tools and safe use of hand, pneumatic, and electric tools, and assists other technicians with repair tasks. The role requires effective communication with customers, supervisors, fellow employees, and other departments; maintaining attendance and punctuality; following company policies and procedures; and keeping skills and product knowledge current through training and development. The technician may travel to other stores, customer sites, dealer locations, and Caterpillar facilities for work or training; work in the field as required by a manager or supervisor; work overtime as required by workload and customer need; and work alternate shifts as required by workload. Starting wage depends on experience and education and is listed as $47.60–$60.71.

Requirements

One-year certificate or associate degree from a community college or technical school.
Minimum five-plus years of CAT dealer experience and ten years of heavy equipment industry experience, or equivalent education and experience.
Ability to perform repairs with limited or no departmental supervision.
Proficiency with Cat diagnostic tools and appropriate job tooling.
Ability to safely and properly use hand, pneumatic, and electric tools.
Ability to perform tasks from verbal and written instructions and communicate effectively.
Ability to travel to other stores, customer sites, dealer locations, and Caterpillar facilities for work or training.
Ability to work overtime as required by workload and customer need and alternate shifts as required by workload.

Responsibilities

Perform repairs with limited or no departmental supervision and assume a higher level of repair responsibility.
Provide proactive leadership for the service department.
Mentor and train technicians within the service department.
Take ownership of difficult customer issues while maintaining integrity with Quinn Company and Caterpillar.
Interact effectively and professionally with customers, reassuring them of a positive outcome with Caterpillar and Quinn Company.
Interact effectively with other departments, including sales and parts.
Represent Quinn Company and Caterpillar through positive behavior.
Possess tooling required by the service department.
Maintain good attendance and punctuality.
Disassemble and assemble machines and components; recondition or repair them as required.
Work overtime as required by workload and customer need.
Select proper tooling for standard jobs and demonstrate proficiency with Cat diagnostic tools.
Perform diagnostics and organize appropriate repair procedures.
Complete appropriate training sessions as required.
Demonstrate safe and proper application of hand, pneumatic, and electric tools.
Assist other technicians with removal, installation, and repair of components or machines.
Perform tasks from verbal and written instructions and communicate effectively with supervisors and fellow employees.
Follow directions and company policies and procedures.
Retain acquired knowledge, build competencies, and share skills with other technicians.
Take responsibility for personal development and training requirements.
Stay current with the Cat product line and use resources from Cat and Quinn Company.
Demonstrate and promote Quinn Company core values of Relationships, Integrity, Teamwork, Respect, Quality, and Service.
Travel to other stores, customer sites, other dealer and Caterpillar facilities for work or training.
Work alternate shifts as required by workload.
Work in the field as required by a manager or supervisor.