Senior Field Technician

Ricoh • San Bernardino, CA

3d

About The Position

The Senior Field Representative, Field Services Support provides expert field service and support for advanced office technology solutions across a designated territory. The role independently diagnoses, repairs, and maintains office equipment while building customer relationships and mentoring fellow technicians. It includes installations, upgrades, retrofits, equipment removals, advanced technical support, territory and inventory management, and customer service.

Requirements

• Technical school education or equivalent hands-on technical experience.
• At least 3 years of field service, equipment maintenance, or related technical experience.
• At least 1 industry certification.
• Strong electro-mechanical and electronics troubleshooting skills.
• Valid driver's license and ability to travel throughout an assigned territory.
• Excellent communication and customer service skills.

Nice To Haves

• Experience servicing printers, copiers, multifunction devices, or related office technology.
• Strong diagnostic and problem-solving abilities.
• Experience mentoring or training technicians.
• Ability to work independently with minimal supervision.
• Strong organizational and territory management skills.

Responsibilities

• Diagnose, troubleshoot, repair, and maintain advanced office technology equipment.
• Perform equipment installations, upgrades, retrofits, and removals.
• Support multifunction devices, color and black-and-white systems, and related technologies.
• Stay current on products and technical advancements through ongoing training.
• Provide advanced technical support to fellow technicians and help resolve escalated, complex service issues.
• Share expertise through on-the-job training and technical coaching; serve as a resource for customers and team members.
• Organize and prioritize service calls across an assigned territory.
• Maintain accurate parts inventory and company assets.
• Partner with sales teams to identify customer needs and upgrade opportunities.
• Complete service documentation and administrative tasks accurately and on time.
• Build and maintain customer relationships, resolve challenging service situations, and communicate technical information clearly.
• Provide customers with outstanding support and timely solutions.

Benefits

• Competitive hourly pay.
• Company-provided technical training and career development.
• Opportunity to become a technical specialist and mentor.
• Autonomous work environment with diverse daily challenges.
• Collaborative team culture focused on innovation and customer success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed