Senior Field Service Technician

Xylem•Irondale, AL

About The Position

The Senior Field Service Technician initiates and executes field service activities at customer sites safely and efficiently. The role involves proactive troubleshooting of systems and mechanical, electrical, and diesel equipment; conducting preventive maintenance and maintaining parts inventory; and anticipating and correcting safety issues involving company- and customer-owned equipment. The technician interfaces directly with customers and may work across multiple systems, locations, and customers. The position generally involves minimal supervision and independent work, as well as functioning in a team environment. Travel is required and may range from 20% to 80%, depending on division and location, including overnight stays away from home.

Requirements

High school diploma or equivalent.
Capable of obtaining a Class A or Class B CDL with applicable endorsements.
Ability to obtain all required customer clearances, such as TWIC or DISA.
Ability to obtain a DOT medical card.
Clean driving record.
Customer service experience.
Ability to work without direct supervision and apply technical knowledge, critical thinking, and troubleshooting.
Ability to synthesize technical information and communicate it clearly.
Ability to use Microsoft Office and smart devices.
Travel of 20%–80%, depending on division and location, including overnight stays away from home.
Completion of the listed driving-related application, disclosure, release, drug and alcohol, FMCSA, driver violation, hours-of-service, road test, license, and medical certificate documentation.

Nice To Haves

Industry-specific license(s).
Work experience, preferably 2 to 5 years of technical work experience, including industrial or commercial process water experience.
Electrical, mechanical, diesel, or fusion experience, depending on business unit.

Responsibilities

Initiate and execute field service activities at customer sites safely and efficiently.
Troubleshoot systems and mechanical, electrical, and diesel equipment conditions.
Conduct preventive maintenance and maintain parts inventory.
Anticipate and correct safety issues involving company- and customer-owned equipment.
Interface directly with customers and perform work across multiple systems, locations, or customers as needed.
Create and maintain a safe working environment and culture.
Take care of company property.
Demonstrate innovation, accountability, and empowerment.
Function in a team environment and work independently with minimal supervision.