Senior Field Representative, Support CIP

Ricoh•Des Plaines, IL

8h•$20 - $26

About The Position

This position requires solution technology-level skills to work independently as a product and services solutions specialist, servicing and training on assigned business support work area needs and offerings. The role also supports new business initiatives and performs other assigned support functions. The representative configures, installs, troubleshoots, networks, and maintains products and equipment; provides repairs and customer training; observes equipment and workflows; and shares solutions to improve methods. The role manages its own schedule and workload, handles field calls, maintains customer relationships, promotes Ricoh support offerings, and completes administrative and inventory tasks. Extensive travel between customer locations is typically required, and occasional overnight travel may be necessary.

Requirements

High school diploma.
Valid state driver's license and minimum auto insurance coverage as defined by Ricoh policy for positions requiring extensive use of a personal vehicle for company business.
Meet the Technology Services Training Role Inventory and Certification Program requirements for the assigned role, as defined by management.
Goal-oriented, self-motivated, and committed to ongoing self-development and the development of others.
Handle highly confidential information appropriately and efficiently.
Strong multitasking and prioritization skills.
Ability to identify problems and opportunities and develop effective solutions.
Strong organizational, interpersonal, and verbal communication skills.
Process-improvement orientation.
Proficiency in Microsoft Office, computers, mobile technology, and associated applications and/or systems.
Ability to travel extensively by automobile between customer locations and, where applicable, by foot within walking service areas; travel may involve varied weather and outdoor work.
Ability to move wheeled objects weighing up to 400 pounds and lift and carry objects weighing up to 50 pounds.
Ability to frequently stoop, bend, squat, and kneel while servicing equipment at floor level, on racks, or above shoulder height using a ladder.
Manual dexterity and regular use of basic tools and equipment, including calculators, keyboards, and hand tools, with eye-hand coordination.
Ability to work shifts, overtime, standby, and/or on-call when required.

Nice To Haves

Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications.
Occasional overnight travel may be required.

Responsibilities

Configure, install, troubleshoot, network, maintain, and provide training on products and services within the assigned area of expertise.
Perform product repairs, customer training, equipment and workflow observations, and problem-solving to improve methods.
Seek opportunities to increase use of Ricoh equipment, supplies, and services.
Assemble, adjust, and maintain products and equipment according to specifications and documentation, and share product expertise.
Serve as a resource when solution-level expertise is needed and work independently across relevant products and environments.
Maintain productive, professional relationships with customers and Ricoh personnel; promote Ricoh support functions and offerings and anticipate customer needs.
Manage own time and schedule and assist with solution-related scheduling needs.
Follow field call management and workload procedures.
Complete solution services, presentations, customer training, and equipment and workflow observations to improve methods.
Comply with company policies and complete assigned administrative duties, logs, processes, and reports accurately and on time.
Record time and activity through the proper tracking system.
Maintain assigned car stock and/or customer on-site inventory.
Achieve expected productivity levels, participate in Ricoh Extra Value Program opportunities, and bill accordingly.
Perform other duties as assigned.