Field Specialist I, Advanced CIP

ManpowerGroup WorkMyWay•Baltimore, MD

4d•$56,444 - $76,925•Onsite

About The Position

This position requires advanced technology skills to work independently and provide strategic analysis and consultative support in servicing, maintaining, repairing, and developing solutions for a wide variety of company products and services. The role also supports new business initiatives and performs other support and solution functions as developed or assigned. The field specialist performs advanced technical services, serves as a consultant on complex product and recurring issues, supports customer needs, manages workload and service calls, maintains administrative records and inventory, and achieves productivity and service objectives. Extensive travel between customer locations is typically required.

Requirements

High school diploma.
Valid state driver's license and minimum auto insurance coverage per Ricoh policy when the position involves extensive use of a personal vehicle for company business.
Meet the requirements in the Technology Services Training Role Inventory and Certification Program for the assigned role, as defined by management.
Advanced proficiency with Microsoft Office applications, computers, mobile technology, and associated applications and/or systems.
Strong organizational, interpersonal, and verbal communication skills.
Advanced multitasking and prioritization skills.
Ability to identify problems and opportunities and develop effective solutions.
Ability to handle highly confidential information effectively.
Ability to avoid and resolve conflict, maintain professionalism in difficult circumstances, and overcome technical, customer, and logistical obstacles.
Goal-oriented, self-motivated, and committed to ongoing self-development and the development of others.

Nice To Haves

Coursework and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications.

Responsibilities

Configure, install, troubleshoot, network, maintain, and provide training on a wide variety of products and services within assigned areas of expertise.
Provide consultative and strategic support, resolving complex product issues and recurring problems.
Lead technical problem-solving and knowledge-sharing efforts, instruct others on processes, and demonstrate leadership in complex situations.
Seek opportunities to increase utilization of Ricoh equipment, supplies, and services.
Assemble, adjust, maintain, and share expertise on products and equipment operations in accordance with specifications and documentation.
Promote Ricoh's support functions and offerings and anticipate and manage customer needs across multiple levels.
Manage personal time and schedule effectively and assist others with multiple solutions and schedules.
Maintain productive, professional relationships with customers and Ricoh personnel and contribute to team success.
Execute workload-management and call-handling procedures using current field call-management requirements.
Provide customer training, observe equipment and workflows, and present solutions for improved methods.
Maintain a full workload while meeting response-time, repair-time, quality, and cost-control objectives.
Comply with company policies and complete administrative tasks accurately and on time; assist others with their application.
Maintain required logs, processes, reports, and accurate records of time and activity through the proper tracking system.
Maintain car stock and/or customer on-site inventory as assigned or necessary.
Achieve expected productivity levels and participate in Ricoh Extra Value program opportunities, billing accordingly.
Perform other duties as assigned.