Senior Field Representative, Support CIP

Ricoh•Cleveland, OH

6d•$20 - $26

About The Position

The Senior Field Representative, Support CIP works independently as a product and services solutions specialist, providing servicing and training for assigned business support needs and offerings. The role may also support new business and other functions as assigned. The representative configures, installs, troubleshoots, networks, maintains, and repairs products and equipment; trains customers; observes equipment and workflows; and presents solutions to improve methods. The role builds productive relationships with customers and Ricoh personnel, promotes Ricoh support offerings, manages customer needs, and seeks opportunities to increase utilization of Ricoh equipment, supplies, and services. The position includes independent management of time, schedules, service calls, and assigned workload, along with accurate completion of administrative duties, records, reports, and time tracking. Work typically involves extensive travel between customer locations, occasional overnight travel, and may involve outdoor work, shift work, overtime, standby, or on-call duties. Physical demands include moving wheeled objects up to 400 pounds, lifting and carrying up to 50 pounds, and frequent bending, stooping, squatting, kneeling, and ladder use. Ricoh offers medical, dental, life, and disability insurance options; retirement savings, HSA, and FSA options; tuition assistance; paid vacation and holidays; and other health, wellness, and personal and professional development benefits.

Requirements

High school diploma.
Valid state driver's license and the minimum auto insurance coverage required by Ricoh policy for positions involving extensive use of a personal vehicle on company business.
Meet the Technology Services Training Role Inventory and Certification Program requirements for the assigned role, as defined by the manager.
Goal-oriented, self-motivated, and committed to ongoing self-development and developing others.
Ability to handle highly confidential information efficiently.
Multitasking and prioritization skills.
Ability to identify problems and opportunities and develop solutions.
Organizational, interpersonal, and verbal communication skills.
Process-improvement orientation.
Proficient use of Microsoft Office applications, computers, mobile technology, and associated applications and systems.
Ability to travel extensively by automobile between customer locations, with possible extensive walking travel in limited urban areas and travel in varied weather conditions.
Ability to move wheeled objects up to 400 pounds and lift and carry objects up to 50 pounds.
Ability to perform frequent stooping, bending, squatting, kneeling, and ladder use, and to use a calculator, keyboard, and hand tools with eye-hand coordination.
Ability to work shifts, overtime, standby, and/or on-call when required.

Nice To Haves

Completed classes and experience involving computers, electronics, mechanics, basic networking, basic connectivity, and printing software applications.

Responsibilities

Configure, install, troubleshoot, network, maintain, and train on products and services within the assigned area of expertise.
Repair products and equipment, train customers, observe equipment and workflows, and share problem-solving solutions to improve methods.
Seek opportunities to increase utilization of Ricoh equipment, supplies, and services.
Assemble, adjust, and maintain products and equipment according to specifications and relevant documentation or instructions, and share expertise.
Serve as a resource to others requiring solutions-level expertise; work independently across relevant products, environments, and potential issues.
Maintain productive and professional relationships with customers and Ricoh personnel and contribute to team success.
Promote Ricoh support functions and offerings and anticipate and manage customer needs.
Manage personal time and schedule and assist with support of solutions schedules.
Execute workload management and call-handling procedures using current field call management requirements.
Present solutions for improved methods through customer training and equipment and workflow observation.
Comply with company policies and complete administrative tasks accurately and on time.
Maintain required logs, processes, and reports, and record time and activity in the proper tracking system.
Maintain assigned car stock and/or customer on-site inventory as needed.
Achieve expected productivity levels for assigned workload and experience level.
Participate in Ricoh Extra Value program opportunities as defined and bill accordingly.
Perform other duties as assigned.