Field Service Technician CIP

Ricoh Americas Holdings•Bellevue, OR

3d•Onsite

About The Position

The Field Service Technician provides advanced technical services and consultative support for a wide variety of company products and services. The role works independently to configure, install, troubleshoot, network, maintain, and repair equipment; develop solutions; train customers; and support new business and other assigned functions. The technician may lead others in technical problem-solving and process improvement, while identifying opportunities to increase utilization of Ricoh equipment, supplies, and services. The position is an on-site role in a warehouse print facility and works the second shift. Occasional overnight travel may be required. Shift work, overtime, stand-by, and/or on-call work may also be required. Physical demands include moving wheeled objects weighing up to 400 pounds, lifting and carrying up to 50 pounds, and frequent stooping, bending, squatting, kneeling, and ladder use to service equipment at different heights.

Requirements

High school diploma.
Valid state driver's license and minimum auto insurance coverage required by Ricoh policy for positions involving extensive use of a personal vehicle on company business.
Meet the Technology Services Training Role Inventory and Certification Program requirements for the assigned role, as defined by the manager.
Advanced use of Microsoft Office applications, computers, mobile technology, and associated applications or systems.
Goal-oriented, self-motivated, and committed to ongoing self-development and the development of others.
Able to handle highly confidential information effectively.
Advanced multitasking and prioritization skills.
Ability to identify problems and opportunities and develop solutions.
Organizational, interpersonal, and verbal communication skills.
Ability to avoid and resolve conflict effectively and maintain professionalism in difficult circumstances.
Ability to overcome technical, customer, and logistical obstacles.
Ability to move wheeled objects up to 400 pounds and lift and carry objects up to 50 pounds.
Ability to frequently stoop, bend, squat, kneel, use hand tools, and service equipment at floor level, on racks, or above shoulder height using a ladder.
Ability to work under periodic deadline and performance-related stress, handle increased service-call volume, and interact occasionally with dissatisfied customers.

Nice To Haves

Completed classes and experience involving computers, electronics, mechanics, basic networking, connectivity, and printing software applications.

Responsibilities

Configure, install, troubleshoot, network, maintain, and provide training for a wide variety of products and services within the assigned area of expertise.
Provide consultative and strategic support, solve complex and recurring product problems, and lead technical or other problem-sharing efforts.
Identify opportunities to increase utilization of Ricoh equipment, supplies, and services.
Assemble, adjust, maintain, and share expertise on products and equipment operations according to specifications and relevant documentation or instructions.
Promote Ricoh support functions and offerings, anticipate and manage customer needs, and maintain professional relationships with customers and Ricoh personnel.
Manage personal time and schedule, and assist others with scheduling and support for multiple solutions.
Follow field call management and workload procedures; provide customer training, observe equipment and workflows, and present solutions for improved methods.
Maintain a full workload and meet response-time, repair-time, quality, productivity, and cost-control expectations.
Comply with company policies and complete administrative tasks, logs, processes, and reports accurately and on time.
Record all time and activity in the required tracking system and maintain assigned vehicle or customer-site inventory.
Participate in Ricoh Extra Value program opportunities and bill accordingly.
Perform other duties as assigned.