Senior Field Operations Manager – Restoration

Dry Force Corp • Lynbrook, NY

8d • $125,000 - $160,000 • Onsite

About The Position

Exit Mold is seeking an experienced Senior Field Operations Manager to provide hands-on leadership, technical expertise, and operational support across restoration and environmental field operations. This senior-level, primarily field-based role supports restoration teams, oversees complex water mitigation projects, provides technical guidance, and helps ensure consistent quality, safety, and operational performance. The manager serves as a technical resource for employees and subcontractors and works closely with the Director of Operations, Project Managers, Dispatch, and company leadership to ensure projects are assessed, documented, coordinated, and executed appropriately.

The position focuses on field team leadership and development; water mitigation and restoration operations; environmental inspections and compliance; emergency response and technical support; and operational improvement and cross-department collaboration. The role requires regular travel throughout the New York metro area and surrounding service locations, visits to residential and commercial properties, active restoration projects, environmental inspection sites, and company facilities. It is a fast-paced, emergency-response role in which priorities may change according to project demands. Physical activities may include working indoors and outdoors, walking on uneven surfaces, navigating active restoration environments, climbing stairs, bending, kneeling, accessing affected areas, occasionally lifting or carrying equipment and materials, and wearing required personal protective equipment, including respiratory protection when properly trained and authorized. After-hours or on-call emergency response may be required.

The annual base salary is $125,000, with a performance-based bonus opportunity and total target annual earnings of $150,000–$160,000. Actual bonus earnings depend on applicable performance criteria and company bonus plan terms. Benefits include a choice of four medical plans, dental and vision insurance, FSA and eligible-plan HSA options, company-paid short- and long-term disability, company-paid life insurance, a 401(k) with company match, ancillary insurance coverage, paid time off, and paid holidays.

Requirements

• Extensive hands-on restoration industry experience, particularly in water mitigation and structural drying.
• Demonstrated field leadership experience supervising, coaching, training, or managing restoration technicians and/or subcontractors.
• Strong technical knowledge of water damage assessment, moisture mapping, structural drying principles, and restoration equipment.
• Experience developing scopes of work and supporting complex restoration projects from assessment through completion.
• Ability to independently evaluate challenging job conditions and provide effective technical solutions.
• Experience reviewing project documentation and ensuring work meets established quality and safety standards.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple projects, shifting priorities, and time-sensitive field needs.
• Ability to collaborate with Project Managers, technicians, subcontractors, customers, and operational leadership.
• Valid driver's license.
• Ability to travel regularly between job sites and company locations.
• Availability for on-call, after-hours, and emergency field response as required.

Nice To Haves

• IICRC certifications, particularly Water Damage Restoration Technician (WRT) and Applied Structural Drying (ASD).
• IICRC Master Water Restorer certification.
• Experience with mold remediation, environmental services, lead remediation, or environmental inspections.
• Experience conducting dust wipe sampling, paint chip sampling, or operating XRF equipment.
• OSHA 10 or OSHA 30 training.
• Experience training employees on job-site safety and regulatory compliance.
• Familiarity with DocuSketch or comparable restoration documentation platforms.
• High school diploma or equivalent.

Responsibilities

• Provide daily leadership, technical direction, and operational support to restoration field teams and remediation subcontractors.
• Coach and mentor field personnel on assessments, scoping, documentation, safety, quality, and restoration practices.
• Establish expectations, communicate priorities, monitor field performance, identify training needs, and provide hands-on instruction.
• Troubleshoot complex field challenges and promote accountability, teamwork, and consistent execution.
• Assess residential and commercial water losses and determine scopes of work, drying strategies, equipment needs, and project plans.
• Conduct and review moisture mapping, structural drying plans, and documentation of affected areas and materials.
• Guide equipment selection, placement, monitoring, and drying progression.
• Ensure appropriate work orders or contracts are obtained before work begins.
• Complete or review project surveys, photographs, and 360° DocuSketch documentation.
• Partner with Project Managers on job assessments, field execution, quality control, and project completion.
• Identify potential project complications early and recommend solutions.
• Ensure restoration work follows applicable industry standards, company procedures, and safety requirements.
• Conduct, oversee, and review environmental inspections, including dust wipe and paint chip sampling, within the scope of required training and authorization.
• Ensure environmental samples are collected, labeled, documented, and submitted according to company procedures.
• Operate XRF equipment when required and appropriately trained and authorized.
• Review inspection findings and communicate next steps to management and project teams; maintain accurate inspection records.
• Support compliance with environmental, safety, and regulatory requirements.
• Respond to urgent or complex restoration situations requiring senior technical or supervisory assistance.
• Support emergency assessments, equipment planning, placement, and setup, and provide hands-on assistance on high-priority or technically challenging projects.
• Help ensure emergency response equipment and supplies are available and maintained; assist teams with unexpected job-site conditions and operational challenges.
• Participate in after-hours or on-call emergency response as required.
• Work with the Director of Operations to establish daily priorities and allocate field support.
• Collaborate with Project Managers, Dispatch, field supervisors, and company leadership to improve communication and project coordination.
• Identify and help implement improvements to field processes, documentation, safety, quality, efficiency, operational standards, and training.
• Support special projects, acquisitions, and other company-wide operational initiatives.
• Promote consistent service quality and customer satisfaction across restoration and environmental projects.

Benefits

• Choice of four medical plans, including one option with $0 employee payroll cost
• Dental insurance with two plan options
• Vision insurance
• Medical and dependent care FSA
• HSA available with eligible high-deductible medical plan
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company match
• Ancillary benefits including hospital, critical illness, and accident coverage
• Paid time off
• Paid holidays
• Performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed