Senior Field Engineer

Teleport

9d•$173,700 - $211,500•Remote

About The Position

As a member of Teleport’s Customer Solutions Team, the Senior Field Engineer implements, supports, evangelizes, and expands Teleport at top customers throughout the customer lifecycle. The role proactively drives adoption so customers achieve maximum value from Teleport products and solutions. Working directly with customers, the engineer designs solution architectures, deploys and configures Teleport, shares implementation best practices, troubleshoots technical issues, develops training, and helps plan enterprise-wide rollouts. The role also represents customer needs within Teleport, prioritizes product feedback with the product team, and leads initial triage of technical blockers through shared chat, tickets, and meetings. Responsibilities may shift as the company grows and launches new offerings, so adaptability and ongoing learning are important. Teleport is a remote-first, globally distributed AI infrastructure identity company. It provides cryptographically secured identities for humans, machines, workloads, and AI agents, helping organizations improve engineering velocity while maintaining security. The company serves customers including Nasdaq, DoorDash, and Elastic.

Requirements

Bachelor’s or master’s degree in Computer Science, Software Engineering, Electrical Engineering, or another related engineering field.
At least 8 years of experience in customer-facing software onboarding, software services, solution architecture, or system administration roles.
Linux administration skills.
Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
Strong understanding of Kubernetes and prior hands-on experience.
Demonstrable experience with security principles and technologies including SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC.
Exceptional hands-on software troubleshooting, testing, and debugging skills, with persistence in identifying and resolving technical issues.
Excellent verbal and written communication skills and strong interpersonal skills.
Project management experience and ability to handle multiple clients simultaneously.
Strong organizational skills.
Autonomy, initiative, and sound decision-making.
A security-first mindset and business-oriented approach.
Professionalism, commitment to excellence, and interest in continual learning and adapting to change.

Nice To Haves

Certifications from AWS, GCP, or Azure.
CKA or CKAD certification.

Responsibilities

Design solution architecture for Teleport in customer environments.
Deploy and configure Teleport in customer environments and communicate implementation best practices.
Serve as a point person for technical issues, providing triage and troubleshooting and escalating highly complex cases to Engineering.
Develop, maintain, and deliver customized training, and evangelize Teleport to wider customer organizations.
Plan and deliver Quarterly Business Results meetings for customers.
Drive customer adoption and plan and assist with enterprise-wide Teleport rollouts.
Maintain strong working relationships with key client stakeholders and expand relationships into other parts of customer organizations.
Document customer business goals and challenges to align Teleport with the value customers need.
Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and other Customer Solutions engineers, staying current on the latest solutions.
Work with Sales and Product to identify customer needs connected to tangible upsell and cross-sell opportunities.
Collaborate with Sales and Product to provide product-improvement feedback.
Support the broader Teleport customer base with new solutions and best-practice recommendations.
Identify and provide initial triage of technical blockers through shared chat, tickets, and meetings.