Senior Field Engagement Manager

Automated Media Inc.

2d•Onsite

About The Position

Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions. As a Senior Field Engagement Manager - MGR, your essential job functions will include leading cross-functional communications, developing and executing communication strategies, driving marketing strategy alignment, collaborating with Sales Operations, and ensuring all product enhancements or updates are communicated and leveraged after implementation. You will also provide continued communication and training on product offerings enhancements, act as a liaison between Sales, Ford/Lincoln/Quick Lane, and Program Management teams, and provide “voice of dealer” input into development and ongoing enhancements. Additionally, you will coordinate with sales leadership and executive management to define sales support initiatives, field ad hoc content and support requests, gather and assess feedback from the sales team, train the sales team on best use of resources and materials, develop necessary documents for promotions, and work proactively across the organization to understand business needs and influence others. You will interact with AMI teams daily on program promotional activities, program enhancements, results, and dealer communications, and collaborate to ensure the visual brand identity is effectively communicated through all touch points. In terms of leadership, mentoring, and coaching, you will strategically partner with the Sales organization to drive business, Marketing, and other strategies for the growth of the organization, influence field engagement activities, drive efforts to increase effectiveness of tools utilized by customers, and leverage relationships to gather relevant data and implement effective solutions. You will also provide direct management and leadership for Field Engagement team members, including workload planning, prioritization, and day-to-day guidance, develop and communicate project priorities, expectations, objectives and goals, develop team capabilities, motivate, coach, train, counsel and provide career development for each team member, facilitate problem solving and collaboration, intervene when necessary to aid the group in resolving issues, monitor performance, conduct annual performance evaluations, and determine staffing needs, interview potential candidates, and make recommendations on individual hires.

Requirements

Bachelor’s degree required, preferably in Business, Marketing, or related field.
6+ years of Sales or Operations experience required.
Previous experience leading or managing employees required; direct people-management experience strongly preferred.
Strong analytical, problem solving, communication and facilitation skills required.
Proficiency in Microsoft Office & Microsoft Excel required.
High energy, strong work ethic and the ability to manage multiple priorities is required.
Ability to meet deadlines in a fast-paced environment.

Nice To Haves

Supervisory experience preferred.
Demonstrates good interpersonal, verbal and written communication, problem solving, negotiating, sourcing, and time management skills.

Responsibilities

Lead cross-functional communications to Sales, Program Management, and internal and external stakeholders to ensure consistent messaging aligned with field needs and program strategy.
Develop and execute communication strategies for field and internal teams, providing clear direction to Sales and dealer personnel in support of ATW go-to-market initiatives.
Drive marketing strategy alignment through regular status forums with Sales, Ford/Lincoln/Quick Lane, and Program Management, reviewing active programs and future initiatives.
Collaborate with Sales Operations to distribute communications to the entire sales organization.
Ensure all product enhancements or updates are communicated and leveraged after implementation.
Provide continued communication and training on product offerings enhancements along with guidance to the sales organization on how to position new enhancements to dealerships.
Ensure the Go to Market Strategy is aligned with and acting as a liaison between Sales, Ford/Lincoln/Quick Lane, and Program Management teams.
Provide “voice of dealer” input into development and ongoing enhancements.
Coordinate with sales leadership and executive management to define sales support initiatives.
Field ad hoc content and support requests from sales team.
Gather, assess and substantiate feedback from the sales team on a regular basis to constantly improve support programs.
Train sales team on best use of resources and materials.
Work to develop necessary documents for promotions and any other field related communication.
Work proactively across the organization to understand business needs and influence others to support those business needs.
Interact with AMI teams daily on program promotional activities, program enhancements, results, and dealer communications.
Collaborate to ensure the visual brand identity is effectively communicated through all touch points.
Strategically partner with the Sales organization to drive business, Marketing, and other strategies for the growth of the organization.
Influence field engagement activities which align to the needs of the business units.
Drive efforts which will increase effectiveness of tools utilized by customers.
Leverage relationships to gather relevant data and implement effective solutions.
Provide direct management and leadership for Field Engagement team members, including workload planning, prioritization, and day-to-day guidance.
Develop and communicate project priorities, expectations, objectives and goals.
Develop team capabilities to ensure consistent, scalable, and high-quality field support.
Motivate, coach, train, counsel and provide career development for each team member.
Facilitate problem solving and collaboration.
Intervene when necessary to aid the group in resolving issues.
Monitor performance, conduct annual performance evaluation of each team member & vendor and recommend appropriate action such as compensation changes, promotions, counseling and termination.
Determine staffing needs, interview potential candidates, and make recommendations on individual hires.