Senior Engagement Manager

Akamai•Cambridge, MA

About The Position

We help to accelerate and protect the digital experiences of major retailers, hotel & airline, automotive, and manufacturing customers, providing technical advisory and thought leadership. We build loyalty and growth through customer centricity, deep industry understanding, and a relentless focus on business outcomes. You'll maximize customers' value from Akamai solutions through strategic thinking, program management, technical acumen, pre-sales collaboration, and thought leadership. You will move our customers' key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction. As a Senior Engagement Manager, you lead services & support programs with our most strategic customers, being responsible for:

Requirements

Have 8 years of experience and a Bachelor's in Computer Science, MIS, Engineering, or its equivalent
Demonstrate experience in a customer-facing role and an understanding of the consulting process to ensure customer success
Have experience managing and delivering large technical programs successfully
Be knowledgeable on Devops, web performance, and core internet technologies such as DNS, TLS, and HTTP
Be knowledgeable on information security fundamentals, common threats and vulnerabilities, as well as the tools and methods used to protect data, applications, and infrastructure
Be familiar with compute technologies and architecture principles with basic knowledge and skills to design, implement, and manage cloud-based systems
Be a team player with an ability to work independently and as part of a remote team

Responsibilities

Owning customer success and being the trusted advisor that helps customers achieve their desired outcomes using Akamai solutions.
Performing research and conducting assessments to identify trends and provide guidance that influences customer architecture and adoption decisions
Architecting and managing web performance, cloud computing and security solutions.
Defining an account strategy, establishing key relationships, and building and maintaining a project pipeline.
Leading and mentoring a cross functional team, cultivating a culture of empowerment, collaboration, and excellence.
Partnering with sales and pre-sales to help expand the use of services and solutions.