Senior Field Application Engineer

Boston Dynamics•Waltham, MA

7d•$101,546 - $126,932

About The Position

Boston Dynamics is seeking a Senior Field Application Engineer to deliver its robotic solutions to customers and ensure successful integration and operation. The role works directly with customers to align system capabilities with operational needs, design site-specific solutions, oversee site-level solution architecture and commissioning, and implement scalable solutions as customer accounts grow. It also manages network infrastructure and configuration, monitors system performance, troubleshoots technical issues, and provides customer training and support. The position travels up to 50% to customer sites. The engineer leads customer integrations, validations, field tests, and technical projects that improve integration efficiency, standardize processes, and support continuous improvement. The role supports early-stage testing and integration of new products, gathers and communicates customer feedback, advocates for product enhancements, and collaborates with product, engineering, and sales teams. It also ensures adherence to relevant standards and regulations and develops SOWs, integration documentation, and customer success materials. Boston Dynamics is a world leader in mobile robots and is expanding its automation solutions for industrial applications and warehouse logistics. The position is open to qualified candidates eligible to work in the United States; visa sponsorship is not available.

Requirements

Bachelor’s or master’s degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, Systems Engineering, Mechatronic Engineering, Robotics Engineering, or a related field.
Typically, at least 2 years of related experience, an advanced degree without experience, or equivalent work experience.
A track record in senior-level Field Applications Engineering, Solution Architecture, or System Design, including leading complex integrations.
Extensive experience working directly with customers to deliver advanced technical solutions and manage long-term relationships.
Expertise planning, managing, and executing multi-site or complex integrations of Boston Dynamics products, including hardware and software systems.
Ability to lead discussions and explain highly technical concepts to executive stakeholders, technical teams, and non-technical teams.
Ability and willingness to travel domestically and internationally up to 50% of the time.
Ability to use personal credit cards for travel expenses, with subsequent reimbursement.
Must be eligible to work in the United States; visa sponsorship is not available.

Nice To Haves

Proficiency with AutoCAD or comparable software.
Advanced knowledge of networking protocols, devices, and network security, including routers, switches, firewalls, VLANs, and VPNs.
Proficiency in Linux operating systems, such as Ubuntu, and scripting for system management and automation.
Proficiency in Python, C++, TypeScript, Kotlin, or other modern programming languages, especially for robotics or automation software development.

Responsibilities

Manage customer accounts’ technical aspects and ensure projects execute smoothly from start to finish.
Lead system integrations, validations, and field tests, including system configuration and readiness.
Create SOWs and maintain Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents.
Manage external-facing project documentation, including network architecture and equipment configuration.
Serve as the primary escalation point for complex field support issues and optimize integrations.
Troubleshoot operational issues and perform repairs and root cause analysis, coordinating with experts and engineering on solutions.
Analyze encrypted log data to identify patterns and inform problem-solving.
Act as a product expert for Boston Dynamics’ product stack, supporting customers and team members with technical guidance.
Oversee hardware and software validation to optimize systems before shipment.
Develop technical tools and solutions using APIs and SDKs to streamline integrations and address customer challenges.
Provide advanced technical support and training for customer and partner development teams using Boston Dynamics APIs and SDKs.
Serve as the primary technical contact for customers, addressing needs and concerns and supporting application success.
Gather customer feedback, communicate it to internal teams, and advocate for product improvements and customer-focused solutions.
Develop and deliver advanced training to customers and partners on complex integrations and advanced features.
Participate in go-to-market activities for new products and technologies with product, engineering, and sales teams.
Collaborate with customers to align system capabilities with operational needs and design site-specific solutions.
Oversee site-level solution architecture and commissioning of robotic systems, ensuring performance and alignment with customer goals.
Manage network infrastructure and configuration for robust system connectivity.
Support early-stage testing and integration of new Boston Dynamics products.
Ensure adherence to industry standards and regulations and create customer success documentation.
Travel domestically and internationally to customer sites, up to 50% of the time.