Senior Facility Manager
About The Position
ISS Facility Services is seeking a customer-focused Senior Facility Manager to lead operational excellence and deliver high-quality facility services for high-profile clients. The role provides strategic and operational oversight across a regional, multi-site portfolio, aligning service delivery with client objectives, contractual commitments, and ISS standards. The Senior Facility Manager owns end-to-end business operations and regional P&L performance, while driving operational transformation, financial results, service quality, and exceptional client experiences. The position serves as a senior point of contact and strategic partner to client executives, translating business priorities into operational strategies and leading executive business reviews. It leads site leaders and functional managers, supports team development and succession planning, and drives scalable process improvements, innovation, and continuous improvement. The role also ensures compliance with health, safety, environmental, quality, contractual, regulatory, and organizational standards, partnering with HR and Legal on employee relations and labor considerations.
Requirements
- 8–12+ years of Facilities Management experience, including 5+ years in senior leadership roles.
- Demonstrated experience owning P&L, financial planning, and cost optimization.
- Proven success in executive-level client relationship management.
- Strong experience leading large teams and developing leadership pipelines.
- Advanced proficiency in Microsoft Office Suite and operational systems or tools.
- Exceptional strategic thinking, decision-making, and problem-solving skills.
- Bachelor’s degree required.
Nice To Haves
- Master’s degree, such as an MBA or a related field.
- Experience in highly regulated environments, such as pharmaceutical manufacturing, healthcare, or life sciences.
- Background in transition management, account startups, or service transformations.
- Experience in unionized environments or complex labor structures.
- Professional certifications such as IFMA, FMP, CFM, or PMP.
Responsibilities
- Provide strategic and operational oversight across a regional, multi-site facilities portfolio, aligning services with client objectives, contractual commitments, and ISS standards.
- Develop standardized but flexible service delivery models for diverse facility types and operational needs.
- Lead operational planning, workforce strategy, and resource optimization to achieve financial, operational, and service goals.
- Identify and implement scalable process improvements, automation opportunities, and innovative service solutions.
- Own regional P&L performance, including budgeting, forecasting, cost control, cost optimization, and margin optimization.
- Manage facility resources, equipment, vendors, and service providers.
- Oversee service delivery through in-person and remote management while maintaining a safety-first culture.
- Serve as a senior contact and strategic partner for client executives and key stakeholders.
- Guide long-term facility strategy and align services with client business growth and operational goals.
- Lead executive business reviews, presenting performance insights, risks, and recommendations.
- Strengthen client retention and growth through proactive engagement, value creation, and continuous service enhancement.
- Identify opportunities to expand scope, improve outcomes, and increase account value and customer loyalty.
- Implement ISS global and local standards, best practices, and innovative solutions.
- Collaborate with internal and external stakeholders to deliver successful projects and programs.
- Lead site leaders and functional managers, promoting alignment, accountability, and performance.
- Build a high-performance culture focused on service excellence, collaboration, accountability, and continuous improvement.
- Coach and develop team members and support succession planning and leadership pipelines.
- Ensure compliance with HSE, risk management, quality, contractual, regulatory, and organizational standards across regional facilities.
- Partner with HR and Legal on employee relations, labor considerations, and compliance matters.
- Maintain audit readiness and adherence to contractual, regulatory, and company policies.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Comprehensive leave program based on employment status
- Inclusive culture that encourages innovation, collaboration, and professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Senior
