Senior Facilities Manager

JLL•Nashville, TN

2d•Onsite

About The Position

The Senior Facilities Manager manages an assigned corporate site in Nashville, Tennessee, providing leadership and direction to a facilities team. The role ensures service delivery meets service-level agreements (SLAs) and key performance indicators (KPIs) within prescribed budgets and at the lowest possible cost. As a program-builder, the manager establishes strong SLA frameworks, leads vendor management, and builds a durable facilities culture suited to a high-expectation corporate site. The position develops the facilities team's vision and operational strategy, oversees property operations and site inspections, drives continuous improvement, and maintains relationships with site stakeholders as the primary client interface for service delivery. It also establishes the operating practices needed to sustain performance measures, promotes a safety-first culture, manages operating budgets and cost-saving targets, and engages occupants in sustainability practices and environmental stewardship goals. The role is onsite in Nashville, TN. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship.

Requirements

At least 8 years of progressive Facilities Management experience, including demonstrated experience leading facilities teams.
Experience managing 24/7 operations in fast-paced environments, with strong client relationship management skills.
Organizational and problem-solving skills, including the ability to plan and manage within budget and time constraints.
Familiarity with building systems and the ability to multitask while working without direct supervision.
Experience with CMMS systems and Microsoft Office Suite.
Strong written, verbal, and interpersonal skills, with a collaborative management style.
Ability to manage third-party contractors and vendors while ensuring compliance with audit standards.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Bachelor's degree in a related field and a background in professional office environment facilities management.
Experience with strategic sourcing and contracting for maintenance and project services.
Knowledge of capital improvement project planning and familiarity with JLL tools and processes.
Experience with incident investigation and root cause analysis methodologies.
Background in employee development and performance management.

Responsibilities

Develop and execute the facilities team's vision, including strategic direction for operations and maintenance teams, and establish workplace and customer-experience standards.
Oversee property operations to protect, maintain, and improve site value, including conducting routine site inspections.
Drive continuous improvement in site performance and manage third-party contractors and vendors.
Develop and maintain positive relationships with site stakeholders and serve as the primary client interface for service delivery.
Establish SLAs and KPIs and build the operating rhythm needed to sustain them.
Promote safe work practices, timely training, and best practices to establish a safety-first culture.
Develop and maintain operating budgets while meeting cost-saving targets.
Engage building occupants in sustainability best practices and support environmental stewardship goals.
Lead and direct facilities staff.