Senior Facilities Manager

ABM US•Mountain View, CA

11d

About The Position

The Senior Facilities Manager is responsible for day-to-day management and overall operations of assigned locations across a region, including multiple spokes and depots. The role oversees facility management services, critical physical infrastructure, employees, company funds and property, and the client relationship. The manager has total responsibility for contract management and multi-site service performance, with accountability for customer retention and achievement of company goals. The position leads Facility Managers and broader site teams, promotes staff development and continuous improvement, and ensures safe, high-quality work in mission-critical environments. It oversees budgets, financials, projects, maintenance programs, documentation, systems, subcontractors, staffing, and contractual and customer service requirements. The Senior Facilities Manager also serves as the single point of contact for facility-related matters and represents ABM to the client.

Requirements

Bachelor’s degree in a relevant field from an accredited college or university, or equivalent 5–7+ years of experience in mission-critical operations environments; the degree or equivalent experience is described as preferred.
Minimum five years of facility management, plant operations, engineering, or maintenance supervision experience; preferred.
Five years of management experience with five or more direct reports.
Strong verbal and written communication skills, including communicating with customers and vendors at executive levels and below.
Experience generating cost savings through multiple continuous-improvement activities.
Knowledge of CMMS, such as 360 Facility or Maximo, and building automation systems; Siemens Apogee, Johnson Metasys, or Trane Tracer experience is preferred.
Staff management experience, including disciplinary action, hiring, termination, and performance appraisals.
Proven budget and personnel responsibilities.
Strong interpersonal, oral, and written communication skills, including report-writing ability.
Computer proficiency with MS Office and Outlook email.
Working knowledge of purchasing and/or utilizing and managing subcontracts and vendors.

Nice To Haves

Technical school emphasis in mission-critical operations or high-performance manufacturing, or relevant military operational experience.
CPMM (Certified Plant Maintenance Manager) certification.
Certified Facility Manager or other relevant certifications.
Experience with Siemens Apogee, Johnson Metasys, or Trane Tracer building automation systems.
Bachelor’s degree in a relevant field or equivalent 5–7+ years of mission-critical operations experience, as stated in the preferred qualification.

Responsibilities

Oversee all aspects of client sites, including critical physical infrastructure, and ensure work in mission-critical spaces is high quality and does not affect customers.
Manage teams that include Facility Managers, Assistant Facilities Managers, Facilities Coordinators, Workplace Experience Coordinators, Building Engineers, and Technicians.
Oversee the development and accuracy of site operating procedures and other documentation.
Supervise and escalate ABM’s response to after-hours emergencies at assigned facilities.
Train and support operations staff, expand their capabilities, and provide hands-on instruction in maintenance, safety, and troubleshooting procedures.
Demonstrate proper use and care of tools and direct the performance of contracted maintenance professionally.
Plan and forecast operating and maintenance budgets, and recommend and estimate facility repairs and improvements.
Comply with policy and audit standards for hazardous-material storage, use, and disposal.
Resolve electrical, mechanical, BAS, BMS, and fire protection system issues while minimizing risk and business impact, and communicate issues promptly to management and customers.
Manage the customer relationship as the single point of contact for facility matters, including schedules, new business, projects, budgets, expansion, and staffing.
Oversee preventive maintenance inspections and guide responses to identified issues.
Develop, plan, and implement annual shutdown programs for preventive maintenance.
Apply technical knowledge of critical electrical and mechanical systems to prioritize, assign, track, and trend equipment history.
Audit CMMS databases for accuracy and completeness, produce requested reports, and control system access and user credentials.
Ensure projects meet client expectations and manage budgets, schedules, key performance indicators, and contractual requirements.
Ensure ABM training expectations are met and audit the process monthly.
Identify, vet, and approve on-site subcontractors; ensure compliance with customer SLA parameters and change-control activities; and review and approve system changes that could affect customer operations.
Set, review, and approve employee work and PTO schedules, and audit and process employee time and payroll.
Develop preventive-maintenance contract scopes of work and ensure contract terms are fulfilled.
Drive continual operational improvement and staff learning and development.
Safeguard company funds and property and ensure employee safety and well-being.